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I am really sorry about this. Food should be something we look forward to. I have sent your comment to the catering manager to see what went wrong. Best wishes, Hugh Jones, Patient Experience Manager

Thank you for your feedback. We have a new food preparation system at Cynthia Spencer Hospice, and there has been a few teething problems. This feedback has been shared with the hotel services team and there is ongoing work in educating new starters on how to use the food preparation oven correctly.