Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NPReviews
Reviews
My husband really enjoyed the day hospice. I was doubtful at first that he would engage in the various activities that happen but he enjoyed most of them and took the mick out of what he couldn't do. It makes him smile which is rare these days as his neurological condition deteriorates.
I do not know what we would do without you all.
I received wonderful care. The staff were very kind and understanding of my needs.
- Personal care.
- Staff know me well.
- Happy atmosphere.
- Safe environment.
Disguising what you could do to help with your condition. Friendly and caring staff.
The care given was very good.
Also they cared about me his wife and carer which was very reassuring.
The only thing I would say is would have helped with a little more notice to plan the day.
Thank you for your feedback. We try to provide as much notice as possible that a shift is available. Due to the nature of our work, we have to review the caseload on a daily basis, review the needs of patients and allocate staff based on the needs. We also have to take into account whether other patients the team was due to visit have sadly died during the day. Therefore, if a patient has died on the afternoon of one day, the nurse who was due to visit is then available to provide a shift to another patient and the team will telephone the new patient or family usually in the afternoon to notify them they have a shift available. This could be at very short notice.
Good knowledge, availability, care of whole family.
The only improvement would have been to have the service a little sooner.
Thank you for your feedback. We are continuing to work with services in the community and GP’s to ensure they refer to Hospice at Home at the appropriate time.
Highly personalized.
Reassuring.
Professional.
Kind, supportive staff.
Safe environment.
Happy atmosphere.
Roxanne absolutely lovely, caring, compassionate, informative, helpful. No need for improvement.