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Crystal Centre

Pudding Wood Lane, Chelmsford, CM1 7LF
starstarstarstarstar

4.6 | 104 reviews

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Review

 

Staff (all members) were kind polite and understood my condition and I didn't feel at all judged staff took time to chat about hobbys etc witch made a good atmospher

Suggested improvements
  • proper tea spoons!

27th February 2026 | Review of Topaz Detox , written by patient


extremely professional care

Suggested improvements
  • some issues with room doors not being closed fully during night checks

27th February 2026 | Review of Topaz Detox , written by patient


The staff were so kind , helpful and always treated me with dignity + respect. The work they put in is unbelievably hard yet they never complain. It takes a special person to work in this profession. Extremely underpaid.

Suggested improvements

17th February 2026 | Review of Topaz Detox , written by patient


Staff always willing to help, I appreciate how busy they are with the constant knocks from service users when you have your own jobs to do on top, all very friendly & approachable + happy to join in a joke etc...

Suggested improvements
  • I'm a reader so an induction leaflet/doc would be great to refer to. When I first arrived I'd had a drink in the morning + a new environment. JD's for staff so so's know what to expect + similar other way around. Not a comment on service but the mix of non-detox + detox could be a challenge at times when one person can cause disharmony across the whole group.

11th February 2026 | Review of Topaz Detox , written by patient


I'm happy with the service

Suggested improvements

10th February 2026 | Review of Topaz Detox , written by patient


For all the help

Suggested improvements
  • n/a

10th February 2026 | Review of Topaz Detox , written by patient


Well the staff addressed my addiction to cocaine. The Detox team have save me and made me a normal human again.

Suggested improvements
  • Nothing really. The Detox team did there magic by saving me.

21st January 2026 | Review of Topaz Detox , written by patient


very nice place all staff absolutely brilliant kind and caring and I couldn't be more happier lovely staff friendly cared for perfectly my final answer

Suggested improvements
  • everything ect being talked to treated very well allways made me happy and I could go on loved all help and support.

8th January 2026 | Review of Topaz Detox , written by patient


I was told about things, had the right medication.

Suggested improvements
  • You couldn't it was all good.

23rd December 2025 | Review of Topaz Detox , written by patient


The carers were kind and considerate.

Suggested improvements
  • treat rehab patients seperatley

9th December 2025 | Review of Topaz Detox , written by patient


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