Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2022-04-05 Person 5 5 0

I have received fantastic care throughout 7 years of treatment. Somebody was always there to answer my queries. Jennie Keane and Zoe Wheeler have been amazing and I am truly grateful to them.

I don't think any improvements are necessary

Community Services - Essex Partnership University NHS Foundation Trust 2022-04-05 Person 5 5 0

Each team member were compassionate patient and caring they made me feel comfortable and safe always explaining everything

Nothing

Community Services - Essex Partnership University NHS Foundation Trust 2022-04-04 Person 5 5 0

Depression, anxiety and bulimia

N/a

Community Services - Essex Partnership University NHS Foundation Trust 2022-04-04 Person 5 5 0

My therapist was knowledgeable, kind and respectful. She was flexible and on the ball. I fell that I have made huge progress and wish her well.

Maybe get down to business straight away, cutting out the introductory talk, or only do it in the first session and have an option to just give permission once and for all.

Community Services - Essex Partnership University NHS Foundation Trust 2022-04-04 Person 2 5 0

I wasn't told about most changes, I was also ignored multiple times when I told people I wasn't safe in my current situation

Clearer communication

Community Services - Essex Partnership University NHS Foundation Trust 2022-04-03 Person 3 5 0

N/A

N/A

Community Services - Essex Partnership University NHS Foundation Trust 2022-04-01 Person 5 5 0

Fantastic service

Maggie was amazing

Community Services - Essex Partnership University NHS Foundation Trust 2022-03-31 Person 4 5 0

I have had limited contact with my current GP surgery/practice having only been registered around a month, no appointment has lasted longer than 1-2 minutes (both phone and in person) so it has made my feedback limited. However the advice and management information given were concise and appropriate for my current level of input required from the service, although the level of general communication used was perhaps not well individualised or 'tailored' to me personally. That being said, all questions and concerns were answered. Good use of signposting back to the GP if futher input were to be required.

General level of communication being more suited/personalised or appropriate for the level of the patient/service user. I appreciate my appointments have been brief, and the information given was to a satisfactory level, however personally I would have liked more detail in explainations. (e.g. mode of action of a medication and how it interacts with the body, or Services that could potentially be available to be offered by the specific surgery) Professional introductions. I have had 2 interactions with someone I presume to be a GP, but I don't actually know her vocation or name. The CPN however did introduce himself and his job role to me to make contact, which was a good positive to start off the phone conversation. Todays phone call was unexpected, and I hesitated to anwser as it was from an 'Private Number'. I think this 'anxiety' could be alleviate for other service users if initial contact was a scheduled event, by that I mean the service user is sent a text ahead of time to warn them they will be recieving a phone call with an estimated time, as this might encourage engagement.

Community Services - Essex Partnership University NHS Foundation Trust 2022-03-30 Person 4 5 0

Long term hand injury awaiting surgery. Also causing mental health issues. I have to take 900mg of Gabapentin per day. I am not sure if this medication or Long covid causing extreme tiredness and lack of clarity of thinking

Support had been very good. I think naively that I would receive some kind of physical treatment for long covid but I understand better now.

Community Services - Essex Partnership University NHS Foundation Trust 2022-03-29 Person 5 5 0

This is the second time I've had assistance from Sharon Jones and she's fantastic! Sharon really listens and I can tell that she really wants to help. Restored some of my faith in the NHS!

Not a reflection on Sharon Jones at all but improve help for patients with ADHD in the South East.