Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-09-26 Person 5 5 0

The service I received was fantastic

Cleveland Clinic London Hospital 2022-09-26 Person 4 5 0

On the whole my stay at the Cleveland Clinic was exemplary. The only weak point, I would suggest, is in communications between the night and day teams. My departure from the hospital was delayed because the night team - who had attended when my surgeon confirmed I could leave - had not properly explained this to the day team who all looked utterly confused when I was ready to go.

Cleveland Clinic London Hospital 2022-09-25 Person 5 5 0

Dr Charles Murray was excellent. Very caring and attentive. Facilities were very good. Very supporting nursing staff

Dr Charles Murray

Cleveland Clinic London Hospital 2022-09-25 Person 5 5 0

The care given by the medical staff, catering, cleaning etc was excellent. You have excellent caregivers who do you proud. However they and patients are let down by the pharmacy who were late delivering medicine to the ward on every occasion. The worst was on discharge when they delayed us by two hours, not ideal for a patient exhausted and in need of their medication. The excuses were terrible. This isn’t fair to patients or the medical team providing such excellent care. It’s also not what you would expect of a ‘well led’ organisation or indeed London’s most expensive hospital. I am happy for you to contact me for further discussion and indeed asked that I be contacted.

Cleveland Clinic London Hospital 2022-09-25 Person 3 5 0

The care from the consultant and theatre staff was excellent. However the nursing and porter care felt disjointed and they didn’t come across as though they worked in a team. There was no sense of consistency between shifts and I answered the same question multiple times.

Cleveland Clinic London Hospital 2022-09-25 Person 5 5 0

I was happy with my stay and everyone could not do enough for me they were so caring

Cleveland Clinic London Hospital 2022-09-25 Person 5 5 0

Jez and Donna (my nurses) delivered excellent care and quickly and painlessly completed my venesection.

Cleveland Clinic London Hospital 2022-09-25 Person 2 5 0

I’m a type 1 diabetic patient. I wasn’t allowed any food and I had to come in at 12pm and wait until 6pm until I had my procedure. My blood sugars dropped quite low and this takes a toll on my body!! Really I should have been treated differently and had the procedure in the morning and not had to wait around! Not eating anything and only having glucose really takes it’s toll on my body! The doctor was late! Every procedure I’ve had so far the doctors are very aware of my type 1 diabetes and cater to have me seen straight away! I will not be using Cleveland clinic again! Plus the cost was not broken down properly too me. I believe the cost is a ridiculous amount fir not even staying the night!

Cleveland Clinic London Hospital 2022-09-24 Person 5 5 0

I really appreciate the care that my Mum has received from Day 1 up to her discharge date. I want to say thank you to Mr. Shakir for all his hard work and the nurses on the floor. Angelica and Aisling, thank you for taking care of my wife. She is grateful for the care you have shown her during her hospital stay. She felt your sincerity and empathy towards her. Thank you too Harry at the reception for assisting us.

Cleveland Clinic London Hospital 2022-09-24 Person 4 5 0

Doctor very amenable and informative, but follow-up non-medical staff appeared not to know what they were talking about.