Reviews
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Reviews
Cleveland Clinic London Hospital
2022-10-28
Person
5
5
0
Review of Grosvenor Place 5th Floor
28th October 2022
Overall my experience was excellent but it was let down by the service from the kitchen. They lost my dinner and when I enquired after it as it was 30 minutes late…. It arrived I’ve cold.
Breakfast was not explained properly and I was served a VERY cold sandwich. I was expecting something warm. The way the menu is conveyed to the patient needs lots of work. The menu is very confusing.
Cleveland Clinic London Hospital
2022-10-28
Person
4
5
0
Review of Grosvenor Place 5th Floor
28th October 2022
The service I experienced was great. In particular I would like to call out nurse Angie Maitland who was incredibly kind and engaging. She helped make me feel calm and was really personable. Emma (night nurse) and Mirela (following morning) were also good.
Cleveland Clinic London Hospital
2022-10-27
Person
4
5
0
Review of Grosvenor Place 5th Floor
27th October 2022
Overall our experience was very positive. Extremely grateful to Mr Simon Redwood for his professionalism and kindness. He took time to address all questions and concerns and was handling it all with compassion and care. We were also very happy with our nurse Cassandra, she made my dad feel very welcome and at peace, she was attentive, kind and responsive. Thank you.
Cleveland Clinic London Hospital
2022-10-27
Person
5
5
0
Review of Grosvenor Place ICU 3rd Floor
27th October 2022
I felt safe and they were understanding and explained everything
Cleveland Clinic London Hospital
2022-10-27
Person
4
5
0
Review of Grosvenor Place 5th Floor
27th October 2022
I felt everything was good except not being met on arrival and food ordering was poor as the order was not correct when the food arrived
Cleveland Clinic London Hospital
2022-10-26
Person
4
5
0
Review of Grosvenor Place 5th Floor
26th October 2022
The staff were all lovely. The building was spotlessly clean. The food was lovely - Mum really enjoyed it - but she felt constantly under pressure to pick her food 3 meals in advance - it was a bit much. No sooner had she eaten one meal, she was being asked to choose the next 2 meals ahead and what time she wanted them.
I would also add that the food was constantly late. Sometimes this didn't matter so much, but other times it was really frustrating eg when Mum was desperate to sleep etc.
Administration was confused at times at the outset, eg when arranging the payment etc - little things like account numbers I was asked to quote, I hadn't been provided with. At check in with my mum (the patient) I was asked about the cost of the treatment and to confirm I had paid. This was embarrassing and not something I wanted my Mum to witness. I had not been warned that I would have to produce evidence of payment at the check in. I luckily had taken banking screenshots, but I'd have been stuck if I hadn't done that. It was a little thing which didn't need to have happened.
Cleveland Clinic London Hospital
2022-10-26
Person
5
5
0
Review of Grosvenor Place 5th Floor
26th October 2022
Cleveland Clinic London Hospital
2022-10-26
Person
5
5
0
Review of Grosvenor Place 5th Floor
26th October 2022
The clinic was comfortable and exceptionally clean, and the nurses were great.
Cleveland Clinic London Hospital
2022-10-25
Person
4
5
0
Review of Grosvenor Place 5th Floor
25th October 2022
The care under my surgeon Mr Lau was amazing. He is a fantastic man. He made me feel safe and at ease at all times. The nursing team were also very friendly. The hospital is very clean, modern and comfortable.
Cleveland Clinic London Hospital
2022-10-24
Person
5
5
0
Review of Endoscopy Grosvenor Place
24th October 2022