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Cleveland Clinic London Hospital 2022-10-27 Person 4 5 0

Overall our experience was very positive. Extremely grateful to Mr Simon Redwood for his professionalism and kindness. He took time to address all questions and concerns and was handling it all with compassion and care. We were also very happy with our nurse Cassandra, she made my dad feel very welcome and at peace, she was attentive, kind and responsive. Thank you.

The only issue we had was with the pharmacy - we had to wait for the medication for over 2 hrs at the end of the day and this significantly delayed our discharge. As we spent most of the day at the hospital and were so tired, we would have appreciated a quicker turn around or an alternative of sending medication via courier later etc. waiting for 2hrs + is unacceptable for already tired patients. Apart from this, everything else was great.