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Cleveland Clinic London Hospital
2023-09-07
Person
2
5
0
Review of Grosvenor Place 4th Floor
7th September 2023
Subject: Medical Care Review and Concerns at Clevland Clinic London
To Whom It May Concern,
I am writing to provide feedback regarding the medical care and services we received at Clevland Clinic London following an accident that necessitated our transfer to your facility. While we found the accommodations to be of a satisfactory standard, there were notable deficiencies in the overall care provided during our stay, which raised significant concerns.
Firstly, the physical environment, including the room and facilities, was commendable, with a notable standard of cleanliness. However, the quality of care we received did not align with the expected standards of a renowned institution like Clevland Clinic. Our primary concern revolved around the insufficient attention given to medical monitoring and care.
Throughout our stay, we observed a lack of consistency in essential medical procedures such as regular blood tests and vital sign monitoring. This inconsistency in care almost resulted in a life-threatening situation. There were instances when we urgently requested nursing assistance, only to experience prolonged response times. On some occasions, we waited for approximately 20 minutes with the call light unanswered, leading to frustration and uncertainty about the level of care we were receiving.
It appeared that there was an understaffing issue within the facility, which may have contributed to the delayed responses. Additionally, it seemed that the orthopedic ward received less emphasis on medical care, in comparison to a more intensive care setting. However, this lack of attention to detail had severe consequences. For instance, despite noticeable symptoms such as vomiting and severe diarrhea, the medical staff failed to conduct essential tests to assess blood levels, sodium levels, and electrolytes for an extended period, spanning several days. This neglect extended to the failure to provide specific dietary and medial accommodations aligned with the patient's needs.
Furthermore, the patient's vomiting persisted without any intervention, including necessary blood tests or adjustments to her medication regimen. Such lapses in care were unexpected from a healthcare facility affiliated with the esteemed reputation of the Cleveland Clinic. It appeared that there were no established protocols for routine blood testing, medication monitoring, or consistent care, creating an atmosphere where essential medical decisions were made on an ad hoc basis.
In contrast, healthcare facilities in the United States typically adhere to rigorous standards of daily blood testing, regardless of the patient's ward. Our admission for a fracture ultimately led to the emergence of medical issues we did not initially present with, which is deeply concerning.
In light of these observations, I kindly request a thorough review of the medical care provided during our stay at Clevland Clinic and the implementation of improved protocols to ensure consistent and appropriate care for all patients, irrespective of their ward. We believe that our experience should serve as an opportunity for enhancement within your institution to maintain the high standards you are known for.
Thank you for your attention to this matter. We anticipate your prompt response and actions addressing these concerns.
Sincerely,
[Your Name]
[Patient or Family Member]
[Contact Information]
2023-09-12 13:08:56
Response from Cleveland Clinic London Hospital
Thank you for taking the time to leave your feedback and sharing you concerns. We are sorry to hear of the issues you have experienced. We do not have your contact details as these have not been provided in your comments for us to reach out to you and discuss further. Please contact our Patient Experience Team via email: Patientexperienceccl@ccf.org to enable us to look into this further and assist you.
Cleveland Clinic London Hospital
2023-09-07
Person
5
5
0
Review of Grosvenor Place 4th Floor
7th September 2023
All care givers Doctor, Aneasthetist, and all nursing staff were communicative helpful and caring,
Cleveland Clinic London Hospital
2023-09-07
Person
5
5
0
Review of Grosvenor Place Day case
7th September 2023
Cleveland Clinic London Hospital
2023-09-07
Person
4
5
0
Review of Grosvenor Place 5th Floor
7th September 2023
Cleveland Clinic London Hospital
2023-09-07
Person
5
5
0
Review of Grosvenor Place 5th Floor
7th September 2023
Nurses were friendly and helpful and caring.
Cleveland Clinic London Hospital
2023-09-07
Person
4
5
0
Review of Grosvenor Place 5th Floor
7th September 2023
Please see answers above
Cleveland Clinic London Hospital
2023-09-06
Person
5
5
0
Review of Grosvenor Place 5th Floor
6th September 2023
Everyone was so helpful and almost pleased to see me, they gave me all the time that I needed to express myself. I cannot fault anyone, all of the staff were friendly and helpful. They couldn't do enough for me
Cleveland Clinic London Hospital
2023-09-06
Person
4
5
0
Review of Grosvenor Place 4th Floor
6th September 2023
excellent professional staff
Cleveland Clinic London Hospital
2023-09-06
Person
5
5
0
Review of Grosvenor Place Day case
6th September 2023
very pleased overall with all the service. big thnx to Dr Tim Spalding for taking an excellent care of me and also very big thnx to the team, everyone is very polite and caring and willing to help at any time. even staff who had nothing to do with me were asking if I am ok and if I need any help.
just one remark. I have no idea how much has everything cost. but since I am fully covered by insurance, it is not exactly very necessary,right?
Cleveland Clinic London Hospital
2023-09-06
Person
5
5
0
Review of Grosvenor Place 5th Floor
6th September 2023
In my experience over a four day inclusive stay and procedure at the Cleveland, the quality of care and standards met were none less than outstanding throughout ..