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6th September 2023


excellent professional staff

Suggested improvements
Physiotherapist could not visit us in the morning but called later after checkout and explained well. Discharging process could have been smoother and quicker. We were told we could discharge at 11 AM, prepared accordingly but were only be able to leave at 13:00. If delays are communicated better patients can also prepare accordingly, could have rested a bit more or taken lunch. The reason for the delay wasnt also communicated.


Mr Colegate-Stone was great.


only the discharge process otherwise great, thank you very much.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Cleanliness
Comfort
Food
Discharge
Discharge
Safe
Ease of care
Treatment fees
Experience
Recommend Consultant
Recommend