Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cardinal Clinic
2020-11-26
Person
5
5
0
Review of Inpatients
written by a patient
26th November 2020
Nursing staff give excellent care and regular one to one's. The care plan work I was given by [name removed] was both regularly and simple!/n(Do not send letters). Cleaning and kitchen staff exemplary.
Suggested improvements
More clarity on organizing appointments with therapists. They should be prepared to say they are too busy!
Cardinal Clinic
2020-11-26
Person
5
5
0
Review of Inpatients
written by a patient
26th November 2020
Consistant and caring.
Suggested improvements
The night meds are given out too late.
Cardinal Clinic
2020-11-26
Person
5
5
0
Review of Inpatients
written by a patient
26th November 2020
Staff were lovely and very helpful.
Suggested improvements
Classes were very no specific and vague.
Cardinal Clinic
2020-11-26
Person
2
5
0
Written by a carer
Written by a carer 26th November 2020
Communication is extremely poor, the Dr shows a total lack of empathy with regards to correspondence. The initial assessment was great and I was very pleased with how it went and the detailed report. Unfortunately the after Care is poor, the lack of communication, emails are ignored and phone calls are not returned. I’m now looking to move the care to another provider. I had high expectations for this clinic and the reality is they’ve now fallen well below what’s acceptable in my opinion.
2020-12-03 09:45:46
Response from Cardinal Clinic
Thank you very much for sharing this feedback. We are very disappointed not to have lived up to your expectations in our communications with you and would like to apologise for this. It would be very helpful for us to understand a little more about your experience. We would like to carry out an investigation to try and learn from it. We would also like to be able to provide some feedback to the team directly involved. If you would like to call us on 01753 869755 and ask for our Hospital Director, we would be very grateful.
Cardinal Clinic
2020-11-13
Person
5
5
0
Written by a patient
Written by a patient 13th November 2020
The staff here literally saved my life. They were not approachable and a great support for me, but also my family. They got us all through it together. The staff are kind friendly and very accommodating to individual needs
Cardinal Clinic
2020-10-30
Person
4
5
0
Review of Inpatients
written by a patient
30th October 2020
* Helpful staff.
* Pleasant environment.
* Improvement in the blood sample taking.
* Improvement in the injections.
* Overall extremely positive!
Cardinal Clinic
2020-10-30
Person
5
5
0
Review of Inpatients
written by a patient
30th October 2020
The staff and facilities were excellent.
The group sessions were mixed but I understand they need to cater for a wide guidelines.
Her sessions were most helpful to me. I was expecting more work around the darker side of addiction and how it could be reminded from the other sessions.
Cardinal Clinic
2020-10-30
Person
4
5
0
Review of Inpatients
written by a patient
30th October 2020
To be improved is the isolation when first coming in. One rule throughout.
To not be quickly scolded at the dinner table when things are not clear.
Doctor patients not to be passed over to local fellowships straight away.
When mental capacity is not properly assessed.
Cardinal Clinic
2020-10-30
Person
3
5
0
Review of Inpatients
written by a patient
30th October 2020
I personally feel the cold badly and was freezing!
Majority treated beautifully some snappy.
Some unhelpful.
Some could be more hurting, especially when upset.
Cardinal Clinic
2020-10-30
Person
4
5
0
Review of Inpatients
written by a patient
30th October 2020
* On hand at any time.
* Good food.
* Good facilities.