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Brook Southend

The Taylor Centre, Warrior House, 42 – 82 Southchurch Road, Southend On Sea, SS1 2LZ
starstarstarstarstar

4.9 | 604 reviews

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Review

 

Chloe T was very informative, friendly and compassionate. Chloe T made me feel at ease and was very easy to talk to. I felt very comfortable at my appointment.

Suggested improvements
  • N/A

6th November 2025 | Review of Southend - Sexual Health Clinic, written by patient


Friendly staff from reception to the nurse. Made me feel at ease and explained everything.

Suggested improvements
  • Nothing

29th September 2025 | Review of Southend - Sexual Health Clinic, written by patient


Very friendly, and helpful staff. The facility was very clean. Particularly, I found Megan the healthcare professional who attended me to be very professional, caring and sympathetic. Overall, great experience.

Suggested improvements
  • .

22nd August 2025 | Review of Southend - Sexual Health Clinic, written by patient


Alison and Emily were quick and incredibly kind, they made a dreaded appointment fly by whilst still being informative and considerate. Thank you so much x

Suggested improvements
  • Nothing

7th August 2025 | Review of Southend - Sexual Health Clinic, written by patient


In an and out 20 minutes, spoke to 5 different members of staff in that 20 minutes who were all polite and nice. Was nice and air conditioned in this heat

Suggested improvements
  • The booking system is trash to be honest. Once youre in the service is great, but having to phone at very specific times (which is during most people's work day) just to be told that you actually book on a link is stupid. Why can't the link just be on the website then people can book whenever they are available to do so, what's the point of the phone call, or if you want to triage people first have it online becasue calling is so out dated and hard to do.

25th June 2025 | Review of Southend - Sexual Health Clinic, written by patient


The nurses were both kind and helpful. Thank you

Suggested improvements
  • Nothing

25th June 2025 | Review of Southend - Sexual Health Clinic, written by patient


Lorena was absolutely fantastic dealing with a very sensitive subject Made me feel totally at ease whilst discussing options for the next step in my journey ! Absolutely fantastic member of the team and has really helped clear a few things up mentally around the subject

Suggested improvements
  • Give Lorena a pay rise

20th May 2025 | Review of Southend - Sexual Health Clinic, written by patient


It was easy, clean and the lady was very helpful

Suggested improvements
  • NA

19th May 2025 | Review of Southend - Sexual Health Clinic, written by patient


I had a really positive experience, both in terms of treatment and professionalism of staff and the procedure itself was quick and easy. The clinic was clean and calm, I was seen at the time of my appointment without having to wait a long time. Chloe was professional, respectful and clear with information provided. She explained was what happening, checked in with me and ensured I felt ok. Carly was also professional, supportive and put me at ease. Thank you.

Suggested improvements
  • N/a

16th May 2025 | Review of Southend - Sexual Health Clinic, written by patient


Very helpful and explained everything to me

Suggested improvements
  • Nothing

7th May 2025 | Review of Southend - Sexual Health Clinic, written by patient


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