The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,606
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-10-16
Person
3
5
0
16th October 2022
Because that’s how I saw things
Suggested improvements
At times listen better to what is been said
The James Cochrane Practice
2022-10-16
Person
4
5
0
16th October 2022
Unless you ring dead on 8am in a morning you stand no chance of getting an appointment and then you are usually in a massive waiting queue. A telephone appointment is not always applicable to your problem and as sometimes the receptionist is not able to work that out you waste a telephone appointment and then have to have a face to face at another time. Seems abit ridiculous.
Suggested improvements
Listen more to the patients.
The James Cochrane Practice
2022-10-16
Person
5
5
0
16th October 2022
I had an eye problem which I was advised to go to a recommended optician which I did. This took less than 48 hrs and I am hoping the treatment advised will help.
Suggested improvements
Nothing comes to mind thanks
The James Cochrane Practice
2022-10-16
Person
5
5
0
16th October 2022
It went well
Suggested improvements
Not a lot
The James Cochrane Practice
2022-10-16
Person
5
5
0
16th October 2022
The surgery was extremely busy but everything was organised well
Suggested improvements
On this occasion nothing
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk