The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,609 reviewsReviews
The receptionist was not helpful and very cool and distant. It made me not want to get another appointment. She said that they would be in touch but did not. I had to get in touch myself I was not impressed at all. If I had caught her name I would have reported her. This happened on the 15/9/2022
Feel like I wasn’t listened to by the doctor and I’m still in a lot of pain and really concerned that I’ve got an infection but wasn’t given any tests. I feel helpless.
Excellent at each stage
Ms [name removed] was extremely professional and put me at ease Talking me through each stage
Professional, courteous service
Phoned Monday and recieved an appointment that day
The general practioner nurse ( middle aged gentleman) was excellent in fact the most reassuring and complete examination I have ever had.
He is a credit to your practice
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk