The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,613
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2023-01-17
Person
1
5
0
17th January 2023
I'm really sorry to give negative feedback as my experiences of the practice have always been good but I feel I need to say what follows.
It is very disappointing to ring to get a follow up phone appointment several weeks before it is needed to be told that the Dr's clinics are not on the system & won't be for another few days. I was told to ring again as the appointments would go quickly. It is not good to then probably be much later in my follow up appointment than was agreed with the Dr.
Suggested improvements
Would it not be possible to book follow up appointments at the time this is agreed with the Dr rather than wait & then be told there are delays?
The James Cochrane Practice
2023-01-17
Person
5
5
0
17th January 2023
I am pleased & grateful for the care & attention I have received. From nurses to doctors to receptionist, my experience is & continuous to be extremely reassuring.
Thank you!
Suggested improvements
I’m really very pleased with my ongoing treatment at Maude Street. I would like to thank all involved!
The James Cochrane Practice
2023-01-15
Person
5
5
0
15th January 2023
Excellent service
Suggested improvements
Excellent staff
The James Cochrane Practice
2023-01-14
Person
5
5
0
14th January 2023
Everything was straight forward. Top marks for each area.
Suggested improvements
Nothing.
The James Cochrane Practice
2023-01-14
Person
4
5
0
14th January 2023
Long waits on the phone, but get through eventually.
Suggested improvements
I was very satisfied with my visit
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk