Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership 420 reviewsReviews
Obtained an appointment with a nurse in good time. Receptionist very helpful.
At the appointment I was seen on time by friendly staff and nurse. Was kept informed of the procedure being performed at the time. Wasn't rushed. Very pleased with the results.
Dear Patient, Thank you for your positive review! We are pleased to hear you had a good experience with our receptionist, staff, and nurse and that you felt informed and unrushed during your visit. We really appreciate the feedback. Kind Regards. Julie Taylor - Operations Manager
Very good experience, friendly team. I am difficult to get blood from but the nurse was able to get blood first time with too much prodding for veins
Dear Patient, Thank you for your review! We are pleased to hear you had a positive experience with our friendly team and that the nurse was able to make the blood draw easy for you. Best Regards, Julie Taylor - Operations Manager
Child booked in for blood tests at Sutton Benger surgery, in spite of GP surgeries apparently not doing children’s blood tests. It was a 50 minute round trip to attend this appointment - a complete waste of time, petrol and childcare (for other children). Appointment was at 10.30. Long text message cancelling appointment sent at 10.21 but this was not seen due to car journey. At the very least, a phone call could have been made as soon as it was discovered that this appointment had been made in error.
Dear Patient, We sincerely apologise for the inconvenience you experienced today. Your feedback is valuable to us, and we will reiterate procedures to administration staff to ensure this does not happen again. Apologies, once again. Kind Regards, Julie Taylor - Operations Manager
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Dear Patient, Thank you for your review and sharing your thoughts with us. We regret any dissatisfaction during your recent check-up. Your feedback is valuable to us and we would like to ensure your concerns are addressed. Please feel free to contact us at julie.taylor167@nhs.net so we can discuss further and arrange a follow-up appointment. Kind Regards, Julie Taylor - Operations Manager
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