Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
419
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-06-19
Person
4
5
0
19th June 2024
They now have an appointment team who do not appear as a contact in the messages app. So yo have to send a message to either your doctor or to a receptionist. Very awkward and causes delays.
Suggested improvements
There are no chairs with arms in the reception area at Beversbrook making getting up from a chair very difficult if you are disabled.
21st June 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback. We apologise for the inconvenience with our messaging system and understand the need for improvement. Additionally, we appreciate your suggestion about the chairs in the reception area and will consider options to better accommodate our disabled patients. Your input is valuable in helping us enhance our services. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-06-18
Person
4
5
0
18th June 2024
The appointment was made during another appointment, which was fine for me, but I can’t comment on getting an appointment y other means.
Suggested improvements
It went smoothly.
21st June 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback! We are pleased to hear your appointment went smoothly. We appreciate your input and will continue striving to make the appointment process as seamless as possible for all our patients. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-06-15
Person
3
5
0
15th June 2024
I have to have a blood test every 28 days for my chemo. For almost 18 months this has been possible, for the last 4 months it has been impossible. I have to wait 2 weeks before trying to get an appointment which by then is suddenly fully booked requiring me to go to GWH Swindon. As a cancer sufferer I don’t need this extra aggravation.
Suggested improvements
Book me for a recurring 28 day blood test
21st June 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience. We sincerely apologise for the inconvenience and stress this has caused you. We understand the importance of timely blood tests for your treatment and are committed to finding a solution to better accommodate your needs. Patient comfort and care are a priority. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-06-15
Person
4
5
0
15th June 2024
The nurse was competent at taking my blood
Suggested improvements
I asked the nurse to check my oxygen levels when I got there because I felt quite poorly & had just had a coughing fit. She just said she didn't have one in the room she was in
21st June 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback. We are glad to hear that the nurse was competent in taking your blood. We apologise for the inconvenience regarding the oxygen level check. Your feedback is valuable, and we will ensure that our team has the necessary equipment available to meet all patient needs in the future. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-06-09
Person
5
5
0
9th June 2024
The nurse who saw me early on a Saturday morning was lovely and helpful the receptionist greeted me warmly and the surgery as ever was spotless Bee
Suggested improvements
Nope
11th June 2024
Response from Patford House Surgery Partnership
Dear Bee, Thank you for your kind review! We are very pleased to hear that you had a positive experience with our nurse and receptionist. We will strive to continue to maintain our high standards. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c