Keele Practice

Keele Practice 2024-04-26 Person 4 5 0

All of the staff are amazing at the surgery. The big problem is the appointment system. What a huge step backwards you have taken so ce you became part of this combined health group. I love this surgery, the staff and everything about it. Dr O'Byrne and Dr Clarkson are amazing. But it is an absolute nightmare getting an appointment. Been in today and Dr wants to see me on 4 weeks but I can't book anything. Ridiculous. Great surgery rubbish booking rules and system.

Fix the ridiculous rules and systems you have implemented in this surgery that before was working brilliantly and now is an absolute nightmare.

Keele Practice 2024-04-22 Person 5 5 0

Even though it is harder ti get a same day appointment these days, probably because the surgery is so very goid and its reputation has spread ww still got in this morning and got a referral to hospital via SAU the sane day and ate currently being fitted with IV fluids abd antibiotics sitting waiting for CT scan within 5 1/2 hours which is pretty good going,, so thanks very much

Nothing

Keele Practice 2024-04-20 Person 4 5 0

In my experience the receptionists are helpful and the nurses and doctors are competent and supportive. I’m generally very happy with the service. However, I would agree with other reviewers that the appointment system is extremely frustrating. Surely there must be a better way to organise it. It would be very easy just to give up, and potentially miss out on medical assistance when it’s really needed.

The appointment system!!

Keele Practice 2024-04-19 Person 3 5 0

It seems that appointments can only be booked at 8am, if you try to call to book any other time you are told to phone the next working day at 8am. However the receptionists are always helpful and quick with dealing with any issues, they also try to book you in when best suits you.

N/A

Keele Practice 2024-04-17 Person 4 5 0

I am very satisfied with the care provided

Please start pre book appointments