Dr D J Warden & Partners
23 Terminus Road, Bexhill-on-Sea, E Sussex, England, TN39 3LR Also known as: Collington Surgery, Pebsham and Sea Road Practice 1,679 reviewsReviews
Very positive experience as someone new to the practice. Nurse Tracy was friendly & helpful. I’d gone to have my ears syringed.. She was persistent & successful, which has contributed greatly to relieving my hearing loss.
As we are relocating to the area in the next month I attended Collington surgery this morning to enquire about the method of transferring my husbands cancer treatment over to one of the hospitals in the area. The receptionist was extremely helpful and even though she could not give me an answer herself she went and spoke to a colleague to find out the answer. Her manner was friendly helpful proactive and sensitive to my anxiety in asking the question. We will be registering with this surgery.
Number one in the queue on the phone for 40 minutes so far,
Four surgeries, one number, not a single person available to answer the phone.
Shouldn’t have to be phoning, but the promised call back from last week and again this week still has not materialised.
Absolutely ridiculous, no wonder the NHS is in such a state when the first port of call is close to useless.
Would never have had this under some of the original Dr’s.
I am writing to convey my frustration, concern and disappiontment for the poor level of care/treatment received by a family member who is elder, vulnerable, frail living with multi complex diagnosis.
Their file is flagged for face to face appointments only but attempts to make face to face appointment's have been rotinely declined. They are not able to advocate for themselves due to age, hearing & language issues which is why I try to help. I too have found the staff and care substandard and a life/health risk.
Their care has been overlooked and this is directly contributing to worsening multi level chronic conditions complications.
A visit to my Surgery is by appointment only. I have not been seen by a Dr in over 4 years other than in Hospital. The one number Triage Telephone is an endless wait, usually without a result due to period session comes to close. The emergency answer at the conclusion of the call is a promised call ASAP. later cancelled. My repeat prescription list is 18 years out of date. My Pharmacy no longer accepts phone call repeat prescriptions. I am an 87 year old housebound Patient without a Smartphone.
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