Dr D J Warden & Partners

Dr D J Warden & Partners 2023-06-19 Person 5 5 0

I recently visited Ninfield Surgery with my son, where we were fortunate to be under the care of Dr. Preye Mangiri. My son tends to feel anxious about visiting the doctors, and during our visit, he needed his first blood test, which he was quite apprehensive about. However, Dr. Mangiri's exceptional approach made all the difference. Dr. Mangiri demonstrated remarkable consideration and empathy towards my son. He took the time to explain the entire procedure, showing him the equipment being used and reassuring him that feeling nervous in new situations is perfectly normal. Thanks to his caring demeanor, my son felt more at ease, and Dr. Mangiri was able to successfully take his blood on the first attempt. The compassionate and patient approach displayed by Dr. Mangiri truly transformed what could have been a horrible appointment into a much more positive experience. I am immensely grateful for his assistance and wanted to express my heartfelt appreciation. I also want to mention the exceptional service provided by the rest of the nurses and receptionists at the surgery. They have always been polite and go above and beyond to assist whenever I call. Overall, our visit to Ninfield Surgery and the exceptional care we received from Dr. Preye Mangiri and the entire team has left a lasting impression. We sincerely hope that Dr. Preye Mangiri knows just how much of a positive impact he has made, and I would highly recommend his services to others in need of medical care.

N/A

Dr D J Warden & Partners 2023-06-07 Person 4 5 0

Everyone complains about appointment booking but the new triage system works well - I personally think that a telephone consultation is very convenient not only for the surgery but for me too . However doctors are really quick to give an appointment if a face to face is necessary Myself and my family have always had the best attention from doctors and staff at Collington Surgery

Have more staff to answer the phone especially on a Monday !

Dr D J Warden & Partners 2023-06-05 Person 4 5 0

I called and was told I would be called back to triage me. Fran, the Nurse Practitioner called me back and gave me practical advice on how to manage, with a followup to happen in a week. Just the advice I needed with no need to trouble a doctor. Thanks to everyone at the surgery for all your help, always.

Nothing

Dr D J Warden & Partners 2023-06-05 Person 2 5 0

It takes up to 40 minutes of continuous calling before getting through and then can be 15th in the queue

Review the phone system

Dr D J Warden & Partners 2023-06-05 Person 4 5 0

Thanks to the new phone system I felt not only listened to by my issue was resolved quick and easily.

Nothing I was very happy