Dr D J Warden & Partners

Dr D J Warden & Partners 2024-01-09 Person 4 5 0

The reception staff were SO lovely. and my nurse was super caring, bubbly and made me at ease, knowing I was a nervous wreck!

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Dr D J Warden & Partners 2024-01-09 Person 4 5 0

I’m quite happy to be triaged by telephone & will always recommend this to others for non-urgent matters. I use the app to do this but usually there is at least a couple of weeks wait to get a telephone triage. This feels like a bit of a long time. However, once triaged on Thursday I had an appointment on the following Monday so that part was fantastic and I was referred to an appropriate practitioner and am happy with the outcome. Until reading your questionnaire, I didn’t realise that you could pop into the surgery and make an appointment. I think I would prefer to do this if there was something I felt that I needed to see a doctor for quickly, rather than holding on to the phone for ages.

I have only been with the practice for the past couple of years, and have found the service that you provide to be extremely good. All of the staff that I have met have been extremely professional and friendly. Thank you for your good work. Unfortunately, I’ve just read the next question and have to say it is biological sex surely that is the important thing in healthcare, not how someone identifies. I suppose it could be worse, as you could have used the ridiculous phrase ‘ gender assigned at birth’. Biology counts! I am female.

Dr D J Warden & Partners 2024-01-09 Person 3 5 0

I had an appointment last week, i got there well on time as my appointment was at 11:45 and i was still waiting at 12:10 i asked the nurse who i was seeing and she said she was upto date with all her duties. I went to reception as i was behind with it and she said i was next, i went back into the waiting room and the nurse came out and appolygized and then i went in for my appointment.

Nothing everything is good.

Dr D J Warden & Partners 2024-01-09 Person 5 5 0

Great service throughout

No

Dr D J Warden & Partners 2024-01-07 Person 3 5 0

This was a pre booked appointment for blood test Kim is very friendly and efficient at taking bloods I cannot comment on the receptionists as I didn’t speak to any that day Usually face to face they are friendly I think they have a tough job as so many patients and not enough appointments!

Feedback after test results so patients do not have to phone in Make it easier for patients to have face to face appointments- offer more prebookable ones Don’t ring patients up and ask them what they need a blood test for when it says it in their notes as this makes the surgery look incompetent