Dr D J Warden & Partners

Dr D J Warden & Partners 2024-01-10 Person 5 5 0

Well despite it all went wrong the staff effort to put things right was so helpful and pleasantly done they deserve full marks. These problems happen, and it's how staff respond that counts. Everyone was so accommodating. Now I'm waiting for another appointment to follow up what the doctor wanted done.

The doctor forgotvto mark my notes with what tests he wanted. So it was a wasted visit and a repeat is needed.

Dr D J Warden & Partners 2024-01-10 Person 2 5 0

Staff seem to be busy making tea, only one patient in the surgery other than myself who was seen before me and then I waited and was seen roughly 10 minutes after the appointment time (tea break??) The person introduced herself by name but not her role. Whilst I was still in the room another member of staff just walked in and started chatting to her, didn't knock on the door, nor apologise for the intrusion. Which is poor practice. This service has deteriorated beyond belief in recent years. Complaints have been sent to CQC on several occasions. Staff attitude varies from rudeness and incompetent to polite and helpful. Having sat and overheard inappropriate staff conversations at both pebsham and Collington I would say it's the whole group practice. I am nhs staff and would be in front of head of nursing if I behaved in any way like some of the staff here. Unimpressed. Can't even remember when I was able to get an appointment when I actually needed it.. 10 day's phone call everyday to get onto the triage list is disgusting.

Absolutely everything. Training staff to knock on doors, to process prescriptions and even to answer the phone. Primarily stop gossip and rudeness.

Dr D J Warden & Partners 2024-01-10 Person 5 5 0

In actual fact, this visit is undertaken every 8 weeks, so that future appointments are made whilst with the practice nurse.

Nothing comes to mind.

Dr D J Warden & Partners 2024-01-10 Person 5 5 0

The triage system works very well. After ringing for an appt, I received a reply within a short time and saw the paramedic practices that morning.

Nothing.

Dr D J Warden & Partners 2024-01-10 Person 3 5 0

Very difficult to book an appointment at 8am when surgery opens I am travelling to work, by the time I can get through all appointments gone for the day

Let us book appointments online 24/7.