Dr D J Warden & Partners
23 Terminus Road, Bexhill-on-Sea, E Sussex, England, TN39 3LR Also known as: Collington Surgery, Pebsham and Sea Road Practice 1,680 reviewsReviews
Well despite it all went wrong the staff effort to put things right was so helpful and pleasantly done they deserve full marks. These problems happen, and it's how staff respond that counts. Everyone was so accommodating. Now I'm waiting for another appointment to follow up what the doctor wanted done.
Staff seem to be busy making tea, only one patient in the surgery other than myself who was seen before me and then I waited and was seen roughly 10 minutes after the appointment time (tea break??)
The person introduced herself by name but not her role.
Whilst I was still in the room another member of staff just walked in and started chatting to her, didn't knock on the door, nor apologise for the intrusion.
Which is poor practice.
This service has deteriorated beyond belief in recent years.
Complaints have been sent to CQC on several occasions.
Staff attitude varies from rudeness and incompetent to polite and helpful.
Having sat and overheard inappropriate staff conversations at both pebsham and Collington I would say it's the whole group practice.
I am nhs staff and would be in front of head of nursing if I behaved in any way like some of the staff here.
Unimpressed.
Can't even remember when I was able to get an appointment when I actually needed it.. 10 day's phone call everyday to get onto the triage list is disgusting.
In actual fact, this visit is undertaken every 8 weeks, so that future appointments are made whilst with the practice nurse.
The triage system works very well. After ringing for an appt, I received a reply within a short time and saw the paramedic practices that morning.
Very difficult to book an appointment at 8am when surgery opens I am travelling to work, by the time I can get through all appointments gone for the day
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