Clarkson Surgery

Clarkson Surgery 2023-09-27 Person 2 5 0

Once you get past the receptionists, when they eventually decide to answer the phone, the rest of the practise is great.

Answer the phones faster, give the receptionists training in how to deal with people in a kind, understanding and courteous manner.

Clarkson Surgery 2023-09-23 Person 5 5 0

Nicola our nurse is amazing. Already had an appointment from her in previous visit. Still don't understand why the nurses and nurse practitioners appear to be working but haven't seen a Dr in few years? But never mind we know Drs are available to them. Thankyou for constant support for us both it is however MUCH appreciated

Not really. The girls I've spoken to on phone and in surgery are extremely helpful. The saying of what you give you get is very true bless them

Clarkson Surgery 2023-09-22 Person 4 5 0

When we get through to somebody at the surgery, the service is very good. I have been a patient of this surgery for forty years and have no cause for concern. We have yet to see our doctor but in her absence, the nurses have done a superb job. The pharmacy staff have also provided excellent service and their home delivery service is excellent. A very pleasant gentleman delivers our prescriptions with a smile. The receptionists have always been very accommodating and friendly. Thank you all for your service.

I really don’t think you could have done any better. Just one request that we get to see our doctor when we need to.

Clarkson Surgery 2023-09-22 Person 3 5 0

This has improved of late. Still have to spend a long time waiting on the telephone to get through. Welcome blood tests being done at the surgery wherever possible.

The receptionist was abrupt and I found her manner very rude. The display screen to register arrival indicated that there was a problem and go to reception. She said it had registered and I went inside. I came out again to ask which number waiting area to go to and was told, very abruptly, area 3. What a pity as your reception staff have been so more accommodating of late!!!! The nurse who took my blood test for my PSA was very accommodating and recognised my 100 year old father who was waiting with me and struck up a lovely caring conversation with him. She also enquired about a query I had for a forthcoming visit to Kings Lynn hospital. Excellent. Thank you.

Clarkson Surgery 2023-09-22 Person 4 5 0

Sometimes takes a while to get through on the phone but I guess that reflects the number of patients wanting attention at the same time. They also use text messaging to invite you for vaccinations etc. This system works well and helps lift the burden on the phones

Cannot think of anything that they could have done better during my treatment