Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
The Royal Marsden Hospital (Sutton)
2019-04-12
Person
4
5
0
Review of Smithers Ward
written by a patient
12th April 2019
Lucy our staff nurse was very attentive and informative.
The Royal Marsden Hospital (Sutton)
2019-04-12
Person
2
5
0
Review of Rapid Diagnostic and Assessment Centre Sutton
written by a family member
12th April 2019
Attended Stanley Cohen with my mother for an appointment with Mt Barry and Amanda O'Connor (breast care nurse)
Offering feedback in good spirit in the hope it might trigger some reflection.
Felt and distinct lack of empathy from Amanda, not particularly warm of friendly and not prepared to receive feedback openly and graciously. Nursing is much more than a job or a process, body language, empathetic response and self- awareness go a long way to improving a patient experience.
The Royal Marsden Hospital (Sutton)
2019-04-12
Person
3
5
0
Review of Rapid Diagnostic and Assessment Centre Sutton
written by a patient
12th April 2019
Form 1 posted before appointment to fill in.
Friendly receptionists. Extra person/nurse at appointment consultation.
Consultants to read recommendation in reports of prior scans/mammograms and to adjust care plan accordingly. I was sent for another scan/already had 2 done in Feb. Reports indicate yearly fellow up not another scan. NB. All patients to bring drilling gown to consultation undignified to sit on b ed bare breast/no cover.
The Royal Marsden Hospital (Sutton)
2019-04-12
Person
4
5
0
Review of Medical Day Unit (Sutton)
written by a family member
12th April 2019
My care here is very good. I cannot fault it. The doctors and nurses are very kind and helpful.
The Royal Marsden Hospital (Sutton)
2019-04-12
Person
4
5
0
Review of Smithers Ward
written by a patient
12th April 2019
Excellent care.
All staff were well informed of my care.
The Royal Marsden Hospital (Sutton)
2019-04-12
Person
4
5
0
Review of Rapid Diagnostic and Assessment Centre Sutton
written by a patient
12th April 2019
The Royal Marsden Hospital (Sutton)
2019-04-12
Person
5
5
0
Review of Admission and Pre-assessment Unit Sutton
written by a patient
12th April 2019
The Royal Marsden Hospital (Sutton)
2019-04-12
Person
5
5
0
Review of Childrens Day Unit
12th April 2019
Being careful around the pill site, whilst changing the dressing. Waiting time to get treatment could be better.
The Royal Marsden Hospital (Sutton)
2019-04-12
Person
5
5
0
Review of Childrens Day Unit
12th April 2019
The staff was approachable and taken good care of me.
The Royal Marsden Hospital (Sutton)
2019-04-12
Person
5
5
0
Review of Childrens Day Unit
12th April 2019
I can't remember. I was to young.