Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-08-09
Person
5
5
0
Review of Sandpiper Ward
9th August 2022
supportive and go out of there way to give the best care
Suggested improvements
No
St Mary's Hospital
2022-08-09
Person
2
5
0
Review of Sandpiper Ward
9th August 2022
safety was inadequate
Suggested improvements
caring if patients live or die
2022-10-17 14:45:40
Response from St Mary's Hospital
Thank you for your feedback, unfortunately as they is little detail in the feedback I am unable to provide a full response, however if you would like to discuss your concerns further please contact Sara Johnson on 03000 273501. Alternatively contact PALS for further assistance.
2022-08-15 10:26:15
Response from St Mary's Hospital
I am really sorry this is how you feel and I have escalated your comment to the service manager. However, this does not represent what usually happens as all our staff are expected to make you feel safe and cared for. Thank you for letting us know. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-08-08
Person
5
5
0
Review of Sandpiper Ward
8th August 2022
Excellent staff, beautiful meals, definitely treated with kindness and compassion, excellent ward rounds, leaves and visitors extremely well accommodated.
Suggested improvements
Nothing, except for the bench table which could be dangerous.
2022-10-17 14:45:23
Response from St Mary's Hospital
Thank you for your feedback, I am aware a lot of people do not like the new bench style dining tables. I can advise that these are designed for hospital settings and meet all safety regulations. They have been fixed to the ground and should not pose any safety issues.
2022-08-09 09:01:56
Response from St Mary's Hospital
I have passed your comment to the manager for immediate action. Thank you. Hugh Jones, Patient Experience manager
St Mary's Hospital
2022-08-08
Person
5
5
0
Review of Sandpiper Ward
8th August 2022
Always listened to, treated with respect, care, genuine concern for my welfare.
Suggested improvements
-
St Mary's Hospital
2022-08-08
Person
5
5
0
Review of ARMS Team
8th August 2022
The service was extremely helpful with getting my journey started and helping me through a really tough period in my life. The sessions were always highly anticipated for me and I always felt validated and safe when talking with [name removed].
St Mary's Hospital
2022-08-06
Person
4
5
0
Review of Cransley Hospice
6th August 2022
N/a
Suggested improvements
After my mum passed away we left the room briefly and then we came back in once the nurses said we could. When we walked In the nurses had pulled the duvet down and crossed her arms and she was holding a rose. We felt like we didn’t know that was going to happen and it was quite shocking having seen our mum pass peacefully and with blankets around her, to then walk back in 10 minutes later once the nurses had done their checks to see her In a completely different position it didn’t feel right. Maybe next time consult the family on what they would like as it was quite a shocking and upsetting.
2022-08-15 09:25:24
Response from St Mary's Hospital
Thank you for your feedback and your concerns have been passed on to the clinical team. Our sincerest apologies that the family were not consulted as we agree this would have ensured clearer communication between both the family and the nursing team. We will ensure that next of kin and family members are consulted to ensure they feel as comfortable as possible when returning to see their loved one.
St Mary's Hospital
2022-08-06
Person
5
5
0
Review of Urgent Care and Assessment Team - North
6th August 2022
I have been totally understood, and been made to feel normal and at ease.
St Mary's Hospital
2022-08-06
Person
4
5
0
Review of Urgent Care and Assessment Team - North
6th August 2022
Got regular visits from workers that were very supportive understanding and caring. Having the new medication presented by Dr. [name removed] was essential for my anxiety to help with it.
Suggested improvements
Called and left a message but no one got back to me that day so was a little disappointed.
2023-01-24 16:04:08
Response from St Mary's Hospital
Our phones are staffed 24/7 so I am sorry this happened. More details i.e. what time of day and what number you called would be helpful, I can then look in to this in more detail to ensure it doesn’t happen again. Thank you for your feedback.
2022-10-05 12:21:18
Response from St Mary's Hospital
I am very sorry this happened. If you still need support, please contact the service or our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk
2022-08-23 16:42:08
Response from St Mary's Hospital
I am really sorry this happened to you. I have sent your comment to the service manager to check our systems. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-08-06
Person
4
5
0
Review of Urgent Care and Assessment Team - North
6th August 2022
I felt that having someone to talk to that did not know me helped.
Suggested improvements
N/A.
St Mary's Hospital
2022-08-06
Person
5
5
0
Review of CMHT Rockingham Triangle
6th August 2022
Felt well respected and comfortable.
