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St Mary's Hospital
2022-08-06
Person
4
5
0
6th August 2022
Got regular visits from workers that were very supportive understanding and caring. Having the new medication presented by Dr. [name removed] was essential for my anxiety to help with it.
Suggested improvements
Called and left a message but no one got back to me that day so was a little disappointed.
23rd August 2022
Response from St Mary's Hospital
I am really sorry this happened to you. I have sent your comment to the service manager to check our systems. Best wishes, Hugh Jones, Patient Experience Manager
5th October 2022
Response from St Mary's Hospital
I am very sorry this happened. If you still need support, please contact the service or our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk
24th January 2023
Response from St Mary's Hospital
Our phones are staffed 24/7 so I am sorry this happened. More details i.e. what time of day and what number you called would be helpful, I can then look in to this in more detail to ensure it doesn’t happen again. Thank you for your feedback.