St Mary's Hospital

St Mary's Hospital 2022-09-28 Person 4 5 0

I was treated with care and respect and made to feel welcome

New to the service

St Mary's Hospital 2022-09-28 Person 2 5 0

I am unsure of who the people involved in my care in the CMHT are. But I appreciate the kindness and desire to care.

I think there are too many people involved in theoretical ‘care’ and ‘support’. This has lead to confusion amongst the staff about what is said and supposed to be being done. ‘Your records haven’t been updated yet’ ‘I don’t know, I just answer the calls for them’- secretaries ‘No one informed me’ ‘We are waiting to see what their decision is’- key worker Which leads to the patient having no clue what is going on also. If the staff are haphazardly passing around data, they lose sight of the actual patient. And their words ‘care’ and ‘support’ became meaningless to me. And another thing, though perhaps I am too idealistic in this aspect: Time. I am grateful to those who gave me the time to communicate these past months: my GP and Mind. But because they aren’t considered ‘qualified’ they had to refer me to CMHT once again. I know CMHT have a high workload though. But I feel like my GP and Mind have helped me far more than my experience of ‘qualified mental health care’, just because they extremely kindly gave me their time and continuity to communicate without pressure.

St Mary's Hospital 2022-09-28 Person 4 5 0

Treated as an individual with reapect

I spoke to a very kind and caring lady on the phone and she said would try to refer me to the mental health team. However this was about two weeks ago and I still haven't had any contact from anyone.

St Mary's Hospital 2022-09-28 Person 5 5 0

I felt very at ease and wasn't made to feel like i was stupid for feeling the way i do

Nothing

St Mary's Hospital 2022-09-27 Person 5 5 0

[name removed] has been extremely professional whilst being extremely compassionate. [name removed] listened and heard what I said. To the extent, I did not realize the help I needed. I was closed off to the support in the beginning, this did not discourage [name removed]. Her professionalism stayed constant through out. I cannot thank her enough for where Iam now compared to where I was. I have hope once again.

nothing

St Mary's Hospital 2022-09-27 Person 1 5 0

You have left me for ages after a telephone questionnaire by a lady that I didn’t understand and she didn’t understand me! I have heard nothing back and yet I feel suicidal everyday, I cry every day and I feel hopeless! You have then sent me the option to make a review of my care today by the community mental health team Kettering but haven’t even given me any care ! What a joke ! Absolutely useless

Actually contacted your patients and shown the care that is required!

St Mary's Hospital 2022-09-27 Person 4 5 0

I was relatively happy with the service but I feel as though I could've been given more information regarding the home testing

Give the option for home testing and in person. Provide more information on home testing as there were no instructions for what to do after taking the test

St Mary's Hospital 2022-09-27 Person 4 5 0

I felt at ease and calm as I was very nervous before I went in , and I was treated nicely and kindly

I think you did everything just right

St Mary's Hospital 2022-09-26 Person 5 5 0

Very happy with experience and very accommodating

Made me aware of the time for the call so I could make myself free and in a quiet place beforehand

St Mary's Hospital 2022-09-24 Person 5 5 0

N/A

Everything was great