Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2023-01-26
Person
5
5
0
Review of Hand Therapy Service
26th January 2023
The last 2 questions were not applicable to me.
Suggested improvements
There are not any areas that need improvement, [name removed] was absolutely outstanding in the care given and is a credit to the NHS.
St Mary's Hospital
2023-01-26
Person
4
5
0
Review of Diabetic Eye Screening Programme (Kettering)
written by
26th January 2023
St Mary's Hospital
2023-01-26
Person
4
5
0
Review of Diabetic Eye Screening Programme (Kettering)
written by
26th January 2023
St Mary's Hospital
2023-01-26
Person
5
5
0
Review of Hand Therapy Service
26th January 2023
Excellent service took me through the therapy
Suggested improvements
None keep up with good work
St Mary's Hospital
2023-01-25
Person
4
5
0
Review of Urgent Care and Assessment Team - North
25th January 2023
Friendly, listening well.
Suggested improvements
Seeing the same staff as its annoying to keep explaining lost information.
To be on time.
2023-03-08 16:08:44
Response from St Mary's Hospital
We try to offer consistency in staff attendance but it is challenging due to being a seven day a week service and staff rotating shifts. I am sorry you found the visits annoying due to staff changes.
2023-02-06 08:20:41
Response from St Mary's Hospital
I can understand how having to explain yourself several times is frustrating. We do try to provide continuity wherever possible. I have passed your comment to the service manager. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2023-01-25
Person
5
5
0
Review of Urgent Care and Assessment Team - North
25th January 2023
The staff were empathetic and listened without judgment. They made me feel heard.
Suggested improvements
Nothing.
St Mary's Hospital
2023-01-25
Person
5
5
0
Review of Cransley Hospice
25th January 2023
St Mary's Hospital
2023-01-25
Person
4
5
0
Review of Urgent Care and Assessment Team - North
written by
25th January 2023
Most staff were very friendly and helpful and made me feel safe.
I did not feel safe or comfortable when [name removed] come out though and feel I should have been told a man was coming out to see me especially as I have been through domestic abuse. I also found him very creeps and he make me feel very unsafe. Sorry.
Suggested improvements
As above.
2023-03-08 16:08:54
Response from St Mary's Hospital
We do ask about preference for visits and consider the needs of individuals in this respect. I am very sorry if this visit cause you discomfort and that your preference for female visit was missed.
2023-02-07 08:50:06
Response from St Mary's Hospital
I am really sorry this has been your experience. I have passed your review to the manager for action. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2023-01-25
Person
5
5
0
Review of Urgent Care and Assessment Team - North
25th January 2023
Very supportive staff who listened.
St Mary's Hospital
2023-01-24
Person
4
5
0
Review of Hand Therapy Service
24th January 2023
The above didn't apply to me
Suggested improvements
I have no more to add on that I was explained everything clearly and listened to when I asked questions and the advice given to me has helped with my problems very satisfied
