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St Mary's Hospital
2023-01-25
Person
4
5
0
25th January 2023
Most staff were very friendly and helpful and made me feel safe.
I did not feel safe or comfortable when [name removed] come out though and feel I should have been told a man was coming out to see me especially as I have been through domestic abuse. I also found him very creeps and he make me feel very unsafe. Sorry.
Suggested improvements
As above.
7th February 2023
Response from St Mary's Hospital
I am really sorry this has been your experience. I have passed your review to the manager for action. Best wishes, Hugh Jones, Patient Experience Manager
8th March 2023
Response from St Mary's Hospital
We do ask about preference for visits and consider the needs of individuals in this respect. I am very sorry if this visit cause you discomfort and that your preference for female visit was missed.