Queen Alexandra Hospital

Queen Alexandra Hospital 2018-10-25 Person 4 5 0

I was dilated 5cm and doctor sent me to labour ward. My boy was 2 weeks overdue but after birth I noticed he is only 6 pounds. They should have done a scan on his growth. When I turned up this morning the first midwife I saw wanted to send me home .Thanks to the doctor. She is amazing.

Queen Alexandra Hospital 2018-10-25 Person 5 5 0

Upon arrival at the unit I was received quickly and directed to the appropriate area. The form-filling was completed quickly and the member of the team, Dennis, was very humourous and made me feel at ease. I was advised I could have the throat spray and sedation, which I accepted. This made the procedure very comfortable - as opposed to having the procedure without either of these. The duration of the procedure lasted approximately 15 minutes and then 45 minutes in recovery because of the sedation. Having had 5 procedures over a period of 6 years, 4 with the spray only, I consider the spray plus sedation to be the most comfortable by far - no gagging/wretching - I would recommend this option to anybody undergoing the same procedure.

Queen Alexandra Hospital 2018-10-25 Person 5 5 0

Treated with utmost decency, on time and very informative as to where I go from this meeting. Not too long between appointments but car parking bit of a problem pm.

Queen Alexandra Hospital 2018-10-23 Person 4 5 0

I have been on treatment for 2 years. I visit the hospital on a monthly basis . Usually I Only have to pay the minimum parking charge. (A voucher is issued by the treatment department which is handed in at the desk and the desk can then amend the parking ticket to minimum fee.) On my last visit I was unable to park in the take a ticket , pay on exit area and had to park in the overflow area which is pay and display. My treatment, consultant consultation and subsequent X ray took over 4 hours but there is no mechanism for me to be reimbursed and only charged the minimum parking fee.( I am not disabled (yet) or on benefits. This anomaly needs rectifying either by extending the pay on exit or having a reimbursement mechanism.

Queen Alexandra Hospital 2018-10-23 Person 4 5 0

Staff were very pleasant, helpful and competent. My only issue would be the length of time I had to wait between the time I was told to arrive and the actual time that the admitting nurse saw me to check my BP, pulse etc. and do the admitting paperwork. Given that for this procedure the patient cannot eat or drink beforehand, keeping patients waiting even longer is not pleasant, particularly for diabetic patients. I developed a headache caused by dehydration - it was in essence more than 12 hours from my last drink (before bedtime the night before) to being allowed to drink after the procedure. It would therefore be helpful, I think, to give people more accurate times for arrival and the procedure, so that in turn we could time our last meal/drink better.

Queen Alexandra Hospital 2018-10-23 Person 3 5 0

I had an appointment with ENT 22/10/2018 in the afternoon. I have not completed two of the starred choices above because of the variety of staff responses to my presence. The medical staff were above criticism; attentive, explicit, and comprehensive towards the end of what had probably been a long day. However, on arrival in the main foyer the screen on the check-in computer was unreadable due to the sun shining directly on it. I mentioned to the attendant volunteer who assisted me that some sort of shade/screen would be sensible in these conditions. He replied that he could not but agree; they (the volunteers) had been asking for one for FIVE YEARS. I proceeded to ENT arriving in good time for my appointment and stood waiting at the reception desk. The obvious chair was empty and the second chair was occupied by someone filling envelopes with what appeared to be appointment letters. She looked at me and then carried on filling. I was a little surprised that there was no other reaction. After about 5 minutes the occupant of the empty chair returned and apologised for being away. I queried as to why the other person could not have dealt with me and was told that she was a trainee. I suggested, and I put to you, that she should have been instructed that if the other was away she should explain that the receptionist would be back soon but being a trainee she couldn't deal with patient queries. To have one's presence recognised and then be ignored is very bad PR and is so easily corrected. For the less robust it could be very down casting, particularly as a further quick query would have established that all I needed to be told was to sit in the waiting room behind me and watch the screen until my call number came up. I got the impression that she had been given a blanket instruction "not to speak to any patients" which presumably will be one of her major functions when trained and is therefore somewhat of a downer for the trainee and inculcates a negative attitude towards patients for the future. More careful briefing of the staff monitoring trainees is indicated.

Queen Alexandra Hospital 2018-10-21 Person 5 5 0

I cannot praise the care I received enough, from the paramedics, the Cath lab and the after care on the ward. I was amazed at the speed of the intervention to find the clot and the subsequent tests and treatment. After hearing about the food at QA I was pleasantly surprised as there was plenty of choice and maybe not cordon bleu but perfectly acceptable. Throughout my stay I was treated with kindness and a sense of humour by all the staff, nursing and otherwise in spite of them being rushed off their feet and very busy. It was good to meet so many people of differing colours and ethinictity from many countries, I really hope that Brexit does not happen and that you will forgive any prejudice you receive from my fellow countrymen. Thank goodness for our NHS.

Queen Alexandra Hospital 2018-10-20 Person 5 5 0

I went to the Endoscopy unit for my bowel screening, everyone made me feel totally at ease and not at all embarrased. a big thank you to the endoscopist Anna Benton and her team.

Queen Alexandra Hospital 2018-10-18 Person 5 5 0

A GP referral for an urgent investigation involved a further three associated departments for tests, diagnosis and treatment options fully explained and discussed with me in a kindly, professional and totally non condescending way.In each of the departments and generally during my visit to the QA staff at all levels were kindly, courteous and very helpful ---- a very happy patient.

Queen Alexandra Hospital 2018-10-17 Person 5 5 0

I had Radio Frequency lesioning to the lumber facet joint