Isebrook Hospital

Isebrook Hospital 2022-10-18 Person 5 5 0

I feel my care has been great since I've had a support worker, it has helped me in more ways than even describable. [name removed] is a great help, her support and professionalism is second to none.

Nothing - I couldn't of asked for better

Isebrook Hospital 2022-10-18 Person 2 5 0

I had an appointment with the mental health for September 9th which was cancelled I have had no follow correspondence regarding a alternative appointment and I have suicidal tendencies and my mental health can deteriorate rapidly we are now October and I presented with my problem in July and still no resolution.

I feel my local G.P could of dealt with my needs but said I had to be referred to the Mental health team and hear I am still in the same situation 3 months on ... Dreadful situation to leave someone with mental health issues.

Isebrook Hospital 2022-10-18 Person 1 5 0

I am extremely disappointed by the service. I have been in serious crisis for quite sometime and I have never had any treatment for over a decade. The last meeting has gone nowhere which was undertaken months ago. I am certain the lackadaisical, haphazard and frankly terrible level of care is deliberate and encouraging people like me to commit suicide in order to get me “out of the system.” The helpline is absolutely awful and no practical help is offered. I cannot convey strongly enough as to how poor the service is.

I can’t think of anything that has been done well. The whole system needs restarting, it is absolutely awful. To be honest I have gotten sick to death of asking for help and getting absolutely nothing in return and no return calls, no updates, just absolutely nothing. I’ll take my own advice I think and remove myself permanently from being and “issue.”

Isebrook Hospital 2022-10-18 Person 1 5 0

I gave my answer because I’m not at all supported, I get left in the dark and I have my appointments cancelled on me last minute, it takes over a month for somebody to review my medication and I never get any updates on my care. I never get told what’s happening. I also get put on ridiculous waiting lists for therapy I won’t benefit from and lastly it takes all of my family members and my boyfriend to ring up to get an outcome and for things to get sorted. Only when they threaten to take things further does anything get sorted. Not happy at all.

Ensure patients get the call backs they are promised. Don’t cancel appointments last minute. Keep your word about promises made to your patients. Update your patients on their care and plans moving forward. Stop putting them on waiting lists for things that they don’t/ won’t benefit from.

Isebrook Hospital 2022-10-18 Person 3 5 0

Been on the waiting list months for psychology. Say they are going to check in every month but this doesn’t always happen. I tried to ask for an update on where I was on the list but someone told me they couldn’t provide that information, eventually received a letter to say I was 40+ in the queue after already being on there waiting for 6 months this was just demoralising. Whenever I do speak to someone they are usually good but it rarely happens.

The obvious is to provide the service quicker however I understand there is a shortage of staff. Being kept informed would be helpful, to give an up to date view on your position on the wait list whether this is via text email or post

Isebrook Hospital 2022-10-18 Person 1 5 0

I chased East Northants CMHT following a phone consultation as I was promised two things 1) that I would be sent an online questionnaire to help with my consultation, and 2) that someone would be in touch. I never received either of these things. I called to chase these items and I was assured I had been assigned to someone called ‘[name removed]’ and that they would be in touch with me that week. This was a month ago and I still haven’t heard anything regarding the next steps of my care. It really is no wonder people feel apprehensive to speak to their doctors about mental health if this is how they can expect to be treated.

Don’t promise things you can’t deliver and address the issues in your IT system that lets people fall through the gaps

Isebrook Hospital 2022-10-18 Person 1 5 0

Never received contact following referral

Got in contact

Isebrook Hospital 2022-10-18 Person 3 5 0

It is hard to reply because I am still waiting for a call. The one call I had went well and the lady was very nice, but as yet I don't feel I have received any "service" yet.

I missed a call on Friday, called back but couldn't arrange a specific time for the call back, so I'm just waiting. This I don't think is helpful, why couldn't I book an appointment? What if I am unable to take the next call bc I work full time? If I knew when the call would be I could ensure I'm free, instead I just have to hope.

Isebrook Hospital 2022-10-18 Person 1 5 0

I never received any care from CMHT. After being referred, I never heard anything after that. It’s been years.

You did nothing to help me.

Isebrook Hospital 2022-10-18 Person 1 5 0

Nearly 18 months to 2 years later still waiting for treatmnt

More psychotherapists needed. Realy are eft on your own