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Isebrook Hospital
2022-10-18
Person
2
5
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18th October 2022
Been on the waiting list months for psychology. Say they are going to check in every month but this doesn’t always happen. I tried to ask for an update on where I was on the list but someone told me they couldn’t provide that information, eventually received a letter to say I was 40+ in the queue after already being on there waiting for 6 months this was just demoralising. Whenever I do speak to someone they are usually good but it rarely happens.
Suggested improvements
The obvious is to provide the service quicker however I understand there is a shortage of staff. Being kept informed would be helpful, to give an up to date view on your position on the wait list whether this is via text email or post
23rd November 2022
Response from Isebrook Hospital
We are very concerned to read your review and would like to better understand what has happened so we can put matters right for you. Please contact the service manager. Best wishes, Hugh Jones, Patient Experience Manager.