Isebrook Hospital

Isebrook Hospital 2023-01-20 Person 5 5 0

No problems with anything

Appointment identified my needs and was very thorough

Isebrook Hospital 2023-01-20 Person 5 5 0

Dealt with professionally, respectfully and felt listened to

Nothing I am satisfied

Isebrook Hospital 2023-01-20 Person 4 5 0

Yes

Was told my prescription was ready to collect anytime after my phone call on 19/01/2023. Turned up an hour or so later during work hours and it wasn’t leading to a wait while the admin team chased for it. Was kept updated by the admin team during my wait which was good and felt like it was being sorted out fine.

Isebrook Hospital 2023-01-20 Person 4 5 0

I didn’t need any culture needs addressing

Communication with doctor and receptionist as when I attended they said the doctor was off sick but I wasn’t told, then I left the building and the doctor rang me to say no she wasn’t off she was in the building so I had to come bk For appointment after I had been told the doctor wasn’t in

Isebrook Hospital 2023-01-20 Person 1 5 0

I imagine you’re not even aware of the existence of Autistic culture, therefore you’re not equipped to ensure you’re adequately respecting it or taking it into consideration. It’s not a faith, but it is a distinct culture that encompasses values, customs, language use and communication style, norms - as any other culture. Particularly vital consideration in the context of mental health where things are largely determined by use of outside observations, because Autistic body language is very often viewed as representing shiftiness or disingenuousness or mental ‘impairment’ or meaningless pathological compulsion, etc. on the basis of what non-autistic body language represents. It’s like determining meaning of a cat’s behaviour by use of a dog owner’s manual.

Having Autistic practitioners because someone without lived experience of what you’re describing re: mental health or neurodivergent experience is difficult enough and creates huge chasms in receiving adequate care (so you also need to hire practitioners with lived experience of those things too, that should be bare minimum), but the Double Empathy Problem on top is a MASSIVE barrier to communication. I come out of every appointment feeling like we were having two different conversations. Well, we were really. There’s a mismatch of salience in my communication vs. what meaning they’re taking from it, plus they have no frame of reference to guide them towards being on same page as me because they don’t have the same internal processing style as me so they have no idea what I’m talking about. I’m tired of being told that I need to [insert executive function I am unable to do because that’s what adhd is] in order to ‘help myself’ and improve the ways it affects me. Absurd, have you listened to yourselves? Do you tell wheelchair users to take up running to improve their mobility? I will say actually, I highly suspect my practitioner actually does have adhd - but it’s still no use to me if they’re not aware of that themselves and that unawareness is due to a medical model/deficit based/pathology mindset. They might have lived experience of what I’m talking about but they don’t realise because they see their processing as Normal™️ and my processing as Defective™️ and Other, so they won’t entertain the thought of relating to it, that couldn’t possibly be how they process as well

Isebrook Hospital 2023-01-18 Person 5 5 0

From the first meeting I was treated with respect and dignity. This is the first time i have experienced Physio care and it has been exemplary. My condition was treated holistically. My physical, emotional and mental health were considered. During each session I found the Physio-[name removed]- to be supportive, taking time to ensure I understood the exercises. One of the biggest positive outcomes has been the way I mentally and emotionally respond to the pain. At all times my medical condition ( leukaemia) was recognised. I have improved so much, have a better quality of life, my pain is controlled and I feel so thankful for [name removed]'s care. This is an outstanding service with patients at the heart of all they do. Thank you.

Nothing!

Isebrook Hospital 2023-01-18 Person 5 5 0

The nurses was very kind- made me feel at ease and all is well.

Isebrook Hospital 2023-01-18 Person 5 5 0

Always challenging and very intense giving food results and a strong recovery. Thank you.

Isebrook Hospital 2023-01-18 Person 5 5 0

I could not fault the care and advice given.

Isebrook Hospital 2023-01-18 Person 4 5 0

Because I was given best care and motivation.

Only if I could have carried on few more weeks.