Highfield Clinical Care Centre

Highfield Clinical Care Centre 2020-12-18 Person 5 5 0

James understood the problems I was experiencing. He treated me with respect and was knowledgable and understood what I was saying. He treated me with respect and was very competent about helping me with me problem. I felt confident about the advice and exercises he gave me. He was excellent and I appreciated all he said and what he recommended. Thank you.

The only thing was to take away the pain! However I was informed the best treatment long term was exercises to eventually reduce my pain. I do not think anything else could have been done to help me at that stage.

Highfield Clinical Care Centre 2020-12-17 Person 5 5 0

I had a nutritionalist appointment with Emily Giuliano and all I can say is she was amazing, so lovely, listened to me, was so understanding and also didn't seem annoyed at the fact that my daughter who is queen clingy was crying because my attention on her while I was on the phone. She was fantastic. Thank you so much! And she sent me loads of things to read to help me with my daughters allergies.

Highfield Clinical Care Centre 2020-12-08 Person 5 5 0

My Physiotherapist was James Bell. I cannot praise him enough. He has totally understood my needs, and was the only clinician I have had contact with that has understood my injury . James has helped me move forward into managing all my daily tasks . Additionally James also requested for me to have an MRI scan to identify why I am still experiencing back pain. This was denied to me by casualty on the 19th January when I fell. and also by my GP.

It was all good. Thank you.

Highfield Clinical Care Centre 2020-12-08 Person 4 5 0

Felt listened to and not “just another patient” to hurry along. Appropriate help and advice which felt very personal (in a good way) and not just the exercises, but other avenues and resources to try, such as the Pain Toolkit. Having been on the ‘Medical Merry-go-Round’ and stopping here for a while before getting back on again, it saved me from sliding into a deep depression, apart from giving me physical/practical benefits. The interactive exercise programme was motivational.

It felt like a shock to be discharged from your service, so it would have been better had I have felt more prepared. The next steps to take were a little confusing - the order of events. It would have been good to have been given some idea of the waiting list times for the follow-on next stage to the physiotherapy, or if that wasn’t possible at all, to know how I could have found out for myself.

Highfield Clinical Care Centre 2020-12-07 Person 5 5 0

It’s personal, and there’s an opportunity to develop a good working relationship with the assigned physiotherapist. I always saw the same person for each of my phases of recovery (2) from a shoulder injury, and later a shoulder surgery. Exercises were appropriate to my needs and abilities and if I was struggling with a particular one then it was adapted to make it workable for me, whilst still therapeutic. The staff were always on tine for appointments and I felt as though I could raise any issues I wanted to, without feeling I’d be wasting their time.

Highfield Clinical Care Centre 2020-12-04 Person 5 5 0

Very comprehensive phone session with James. He was caring and covered all possible angles. Answered any question raised. Felt totally relaxed and very happy with the service provided. Thank you.

Nothing.

Highfield Clinical Care Centre 2020-12-04 Person 5 5 0

The treatment I received from both Jennifer Ann and James Bell during the past year has been excellent. All consultations clearly explained, along with excersises given has helped with my pain, by continuing with the exercise programme will hopefully stop pain from going back to square one . Many many thankyous for your excellent help.

Couldn't have done anything better

Highfield Clinical Care Centre 2020-12-03 Person 5 5 0

Really helpful and respectful. Helped me alot.

Highfield Clinical Care Centre 2020-12-01 Person 5 5 0

James Bell was amazing. I can hardly believe that physio treatment was all done via phone calls. He obviously asked all the right questions, tailored my exercises accordingly, tweaking where necessary. I am so very grateful for all his help and guidance.

I don’t think there was anything that could have been done better. It was just a shame I could not meet him to say thank you in person.

Highfield Clinical Care Centre 2020-11-30 Person 5 5 0

I was scared and felt at ease completely. Such kind women that put all my needs first.

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