Highfield Clinical Care Centre

Highfield Clinical Care Centre 2021-09-16 Person 3 5 0

I don't really understand the last two questions which may have more relevance in a physical examination.

As, due to Covid restrictions, I was unable to have a physical examination by the practitioner, I had to try ro describe my skeletal problems over the phone. I had an MRI scan at the beginning of February and my first consultation with the Physio dept was in August. Unfortunately neither I nor the practitioner had access to the results of the scan, other than a vague description of slipped disc and "wear and tear". This surprised me, as the letter from the MRI Dept had wording including ".. your radiology records may also be accessed by healthcare professionals ...". Since my telephone consultation I have experienced other new joint problems, which may have been predicted by the scan, if it had been looked at. The practitioner was very thorough and helpful and it took an hour on the phone (the video didn't work), but I feel that he was working with both hands tied behind his back, so to speak.

Highfield Clinical Care Centre 2021-09-14 Person 4 5 0

The culture and spiritual /faith needs were not applicable in this matter. James Bell was very thorough with me on telephone appointment

The next appointment could be given earlier

Highfield Clinical Care Centre 2021-09-14 Person 5 5 0

Excellent

Face to face from start

Highfield Clinical Care Centre 2021-09-12 Person 5 5 0

I valued the continuity with Abby and she was always considerate and supportive. I felt confident about the advice and exercises she gave me

I felt cared for and was listened to, my needs were taken into account. I could discuss my concerns. I was reassured at all times. There is nothing that could have been done better

Highfield Clinical Care Centre 2021-09-11 Person 5 5 0

Excellent tailored physio after difficult covid restrictions. Didn't feel rushed, practitioner patiently explained all options in full under my stupid questioning. Was also giving up his lunch to ensure I had full session.

Nothing

Highfield Clinical Care Centre 2021-09-09 Person 5 5 0

Very well informed about all appointments. Had the opportunity to decide what and how I wanted to be treated. Room for alternatives when I misunderstood on the day of the appointment. Great assurance for the future. Very helpful and polite. Thank you

N/A

Highfield Clinical Care Centre 2021-09-09 Person 5 5 0

Had my first face to face appointment today. Went in on time and had a very good consultation . John was very thorough and explained everything clearly to me . Came out feeling in a much easier frame of mind then when I entered Thank you for the good service

Highfield Clinical Care Centre 2021-09-09 Person 5 5 0

All my consultations were by phone but I built up a good relationship with my Consultant and felt the sessions were as good as being seen in person. She was extremely thorough and caring at all times. Everything was explained in a way I could understand. I felt I was given first class treatment by Bernadette. I couldn’t fault her in any way.

Highfield Clinical Care Centre 2021-09-07 Person 5 5 0

Thorough assessment by the physio located the root cause of my long standing pain - something no one had done before! The exercises given worked like magic!

Highfield Clinical Care Centre 2021-09-04 Person 5 5 0

They made it very easy for me.