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14th September 2021


The culture and spiritual /faith needs were not applicable in this matter. James Bell was very thorough with me on telephone appointment

Suggested improvements
The next appointment could be given earlier

26th November 2021
Response from Highfield Clinical Care Centre

We apologise that you felt you had to wait for your follow up appointment but the duration between us based on clinical need. We should have given you the opportunity to discuss this with the therapist.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs