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16th September 2021


I don't really understand the last two questions which may have more relevance in a physical examination.

Suggested improvements
As, due to Covid restrictions, I was unable to have a physical examination by the practitioner, I had to try ro describe my skeletal problems over the phone. I had an MRI scan at the beginning of February and my first consultation with the Physio dept was in August. Unfortunately neither I nor the practitioner had access to the results of the scan, other than a vague description of slipped disc and "wear and tear". This surprised me, as the letter from the MRI Dept had wording including ".. your radiology records may also be accessed by healthcare professionals ...". Since my telephone consultation I have experienced other new joint problems, which may have been predicted by the scan, if it had been looked at. The practitioner was very thorough and helpful and it took an hour on the phone (the video didn't work), but I feel that he was working with both hands tied behind his back, so to speak.

22nd September 2021
Response from Highfield Clinical Care Centre

Thank you for this feedback. I have sent your comments to the service manager for action. Best wishes Hugh Jones, Patient Experience Manager.

26th November 2021
Response from Highfield Clinical Care Centre

We apologise that the practitioner was unable to access your information. We are working hard with our acute colleagues to address the access issue.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs