Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2023-05-09 Person 4 5 0

All staff great

Shorter waiting times, had to leave as felt too sick to sit there

Diana Princess of Wales Hospital 2023-05-09 Person 5 5 0

I was scared but strait away was treated brilliantly by all medical and x-ray staff I was seen by and put at ease with my worries could not fault or complain about anything at all .

Nothing

Diana Princess of Wales Hospital 2023-05-09 Person 5 5 0

The Dr who saw me in A&E was polite, pleasant, and efficient. He made me feel at ease using respectful humour. He was lovely.

The receptionist could have been better. I had rung 111 to ask what to do and was told by 111 to go straight to A&E they would send my information forward which would cut my waiting time as the A&E department would be expecting me. The receptionist told me very bluntly, that 111 tell everyone that and it's rubbish, just ignore what 111 had said.

Diana Princess of Wales Hospital 2023-05-09 Person 5 5 0

I received excellent treatment with respect & dignity every effort was made to keep me comfortable, informed and hydrated, the new UTC is fantastic, spotless and well equipped

The only thing that could have been done better was I was left a good couple of hours before I was discharged, could have been sooner

Diana Princess of Wales Hospital 2023-05-09 Person 5 5 0

Big thank you to all including the porter, thev doctor and especially the nurse. She was most helpful - do not know her name but she is veryb tall, blonde with plaits?? unusual. Clive Rudd e mail wings007@hotmail.com

nothing all was OK

Diana Princess of Wales Hospital 2023-05-09 Person 3 5 0

My 18m old son was taken into resus and I was made to feel like he didn’t belong in there by one of the nurses and the dr looking after him. It’s fine if he didn’t belong there but it was the paramedics that took him there after being blue lighted due to low sats on high flow oxygen. I was made to feel stupid, as my son was mottled and I had a nurse explaining to me it’s just because he had a high temp (which I get but he has ongoing fevers of 40 + for over a week, already on antibiotics from the gp. And mottling is also a sign of sepsis, I am an urgent care practitioner so felt I was being made to feel silly for being concerned about his mottling.) the dr wasn’t interest in his sats dropping to 89% (history of pneumothorax, chronic lung disease 10 weeks prem) when I told him as he was he was walking past saying ‘it’s positional’ and walked off, they also discussed outside the room that they needed ‘him out’ for a sicker child. At this point I had no idea what was going on and it wasn’t until I got upset to the sister that I felt listened too, Emily was lovely and showed real empathy and kept me informed the whole time. The dr that reviewed him in paeds was also fantastic, as was the hca who asked how I was. These three individuals turned the experience around for us. So Thankyou.

The resus staff should be more thoughtful in what they’re saying to people as it’s an anxious time seeing you baby unwell.

Diana Princess of Wales Hospital 2023-05-09 Person 4 5 0

Nice new place seems lovely so far. Carparking system is a joke and whoever designed it needs firing or training up.

Better understanding of waiting times.

Diana Princess of Wales Hospital 2023-05-09 Person 5 5 0

Excellent treatment wonderful kind staff could not have done better. Thanks to all

Nothing

Diana Princess of Wales Hospital 2023-05-09 Person 3 5 0

The a and e was to long of a wait for what we was there for when we was transferred to b1 it was alot better and quicker couldn't be any more helpful on the ward we was on

Reduce the waiting times even tho there is a staffing problem as we all know this is the biggest nsh problem

Diana Princess of Wales Hospital 2023-05-09 Person 4 5 0

Took care of me and made me feel at ease

I was happy with the service received