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Diana Princess of Wales Hospital 2023-05-09 Person 5 5 0

The Dr who saw me in A&E was polite, pleasant, and efficient. He made me feel at ease using respectful humour. He was lovely.

The receptionist could have been better. I had rung 111 to ask what to do and was told by 111 to go straight to A&E they would send my information forward which would cut my waiting time as the A&E department would be expecting me. The receptionist told me very bluntly, that 111 tell everyone that and it's rubbish, just ignore what 111 had said.