Reviews
Reviews
Had a baby recently and found the care from midwives very poor with zero compassion towards myself.
Midwives had extremely poor listening skills, The midwives had an overwhelming feeling that they were superior to there service user, which created an unpleasant interaction. The majority of them had a culture of concrete thinking, an were not flexible to listening to the mother’s concerns , poor attitude an a lack of empathy was very disheartening.
Room was unclean, very dusty.
The high scores are for the man who called me and assessed my ankle, very personable, caring and considerate.
Don’t quite understand what you are meaning re timely information in one of the questions.
When going into A&E. we are expected to stand quite a distance from the check in desk. We wait until we are called forward. But it’s very difficult to hear the staff call you as they have a screen in front of them . I think some sort of intercom asking you to walk forward would be much better
The reception staff with the exception of the male practitioner nurse were rude and unhelpful
I was on my own in a wheel chair and if it hadn’t been for someone I knew who was also waiting in reception I wouldn’t have got to the toilet
They were also very rude when I asked how much longer I might be waiting as I’d been there nearly 4 hours and hadn’t even been triaged ( I never was actually)
They definitely have the wrong attitude to be doing the job they are doing
Once I was seen by a consultant things did improve and I was treated with concern and respect inspite of having to wait a long time for a final diagnosis and being transferred to Hull Royal Infirmary
Nothing wrong with me apart from my feet
Broke my wrist was treat courteously lovely staff's opened plaster room xray very fast in and out in hour and a half , every single person I encountered was amazing thank you
Mostly. The receptionist who was there when I arrived wasn’t very helpful. She was abrupt and not very nice in my opinion.
Reception Staff very cold and unhelpful. Long wait for triage and no staff ensuring patients are reassured and comfortable. Once through triage there was an improvement in compassion. Waited 3 hours for x-ray and only sent when challenged staff about the delay. Dr wanted a CT scan done but the registrar interpreted the X-Ray as CT not required and diagnosed a manual solution to the problem.
Brilliant staff
The reception staff were extremely rude to all patients, they lacked patience and sympathy and every question seemed a problem to them.
The booths that we were made to sit in were very dirty, it looked like the floors hadn’t been cleaned for several weeks.
Once admitted to the fracture clinic the experience was very smooth, pleasant and the doctor was very good.