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12th August 2021


The reception staff were extremely rude to all patients, they lacked patience and sympathy and every question seemed a problem to them. The booths that we were made to sit in were very dirty, it looked like the floors hadn’t been cleaned for several weeks. Once admitted to the fracture clinic the experience was very smooth, pleasant and the doctor was very good.

Suggested improvements
Give the Reception staff some happy pills

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff