Cynthia Spencer Hospice

Thank you for your feedback. We accept it is very difficult for some patients and carers with the service only providing availability on the day or the day before. We are trying to look at how we can provide more planned support to patients and there is further work ongoing to explore this. In response to the question about carers 4 times a day, this is not something we are responsible for, this would have been organised through Continuing Healthcare Funding, so feedback direct to the agency would be the most appropriate way of doing this. We cnanot provide the feedback as this response is anonymous, therefore we have no way of identifying the patient or the agency used to provide the care

Thank you for your feedback. It is good to hear about the care and compassion provided by the Hospice at home team. The team will try and provide care in a timely manner, and we will continue to work on how we can ensure care is provided as quickly as possible. It is difficult to determine from this review whether the 'rapid response' team was involved in your husbands care, and potentially this is where the delay may have occurred, if so this is a service provided by a different organization. We will continue to work as different providers to provide the best possible and timely response to patients and their carers.