Share review of Cynthia Spencer Hospice
The support I received while caring for my terminally I’ll husband was invaluable. It enabled me to take breaks which I definitely needed. The only downside was not knowing until the actual day when someone would be available to sit with him, so it wasn’t possible to plan ahead. However I appreciate that staff resources are limited and there are others needing help.
Thank you for your feedback. We accept it is very difficult for some patients and carers with the service only providing availability on the day or the day before. We are trying to look at how we can provide more planned support to patients and there is further work ongoing to explore this. In response to the question about carers 4 times a day, this is not something we are responsible for, this would have been organised through Continuing Healthcare Funding, so feedback direct to the agency would be the most appropriate way of doing this. We cnanot provide the feedback as this response is anonymous, therefore we have no way of identifying the patient or the agency used to provide the care