Community Services - Northamptonshire Healthcare NHS Foundation Trust

Billing Road, Northampton, NN1 5BD
 
80,983 reviews

Reviews

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Reviews

 
Page 133 of 7451
 
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
23rd November 2022


Very well organised but I was not informed about everything you will be testing for.

Suggested improvements
More information on tests.

2023-03-08 16:02:57
Response from Community Services - Northamptonshire Healthcare NHS Foundation Trust

Thank you for this feedback, we will review this and feedback to the team in terms of patient information on arrival/ before the appointment.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Rating not given.
Cultural needs
Rating not given.
Experience
 
Review of 0-19 Team Corby
23rd November 2022


It was very good, the lady was very helpful and she gave us some few tips. I was very pleased.

Suggested improvements
Nothing, everything was on point.

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Parent Dignity
 
Review of 0-19 Team Corby
23rd November 2022


I feel my child and I was treated with so much respect and dignity. I will say Weldone to the team.

Suggested improvements
I feel your team should keep up with the good work. Weldone!

Experience
Dignity/Respect
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Parent Dignity
 
Review of Dental Team - KGH SNGA Adult
22nd November 2022


Very impressed with the level of care and the friendliness of staff from Willowbrook dental in Corby to Spencer Ward in KGH. Things have changed since the last time our daughter went under general anesthetic for dental treatment at KGH. The individual care given by [name removed] the nurse, [name removed] the anesthetist, Mrs [name removed], [name removed] and the recovery team was first class. We would definitely recommend KGH for similar treatment and whilst we hope we don't need to use this service again. If we did we know we are in good hands. Thank you.

Suggested improvements
-

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Review of Tiny Steps
22nd November 2022


Working with [name removed] has been absolutely amazing and I’m very sad that our time has now ended as both me and [name removed] always looked forward to her visits and doing and learning new things.. we have really enjoyed working along side [name removed], she has been absolutely amazing and always there to give advice over the phone when ever needed and she will be missed dearly!

Suggested improvements
Nothing, all my needs and answers were met and I feel she couldn’t of done any better

Experience
Dignity/Respect
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Safe
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Parent Dignity
 
Review of 0-19 Team Corby
21st November 2022


Not only has the focus been on my daughter but I also felt treated with dignity and respect. This is my second baby. Although having a health visitor and seeing what they do has been new to me as my first daughter was born extremely prematurely so the ‘newborn’ stage was all done in hospital with the support from staff so emotionally it was a very different experience. This time round I have experienced a completely different journey and have been lucky enough to have had a fantastic health visitor. [name removed] you are an absolute asset to the team at Corby. Not only has she been brilliant with my daughter she has also guided me along in the early weeks where it’s all felt ‘new’ and ‘raw’. The care and compassion she shows has not gone unnoticed and I feel extremely grateful to have had her as my health visitor. I felt very at ease talking to her and she really goes above and beyond to make sure both mum and baby are well!

Suggested improvements
I have had 5 friends that have all given birth very close together and it’s very interesting when you get talking how different the advice is given between different health visitors. It can seem confusing at times. However as an NHFT employee myself I understand different health care professionals have different opinions however from personal experience a more uniformed approach helps.

2023-01-24 15:33:05
Response from Community Services - Northamptonshire Healthcare NHS Foundation Trust

Many thanks for your feedback. All staff within the 0-19 Team have access to the most current advice and guidance and this is written within our pathways and standard operating procedures. We do recognise however, that every child and family is individual and there are therefore times when we may need to tailor our advice to the families' individual need or circumstance. If you are concerned that you have been given inaccurate advice then please feel free to call the 0-19 Admin Hub on 0800 170 055 option 4 and we will be happy to look into this further for you.

Experience
Dignity/Respect
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Safe
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Rating not given.
Cultural needs
Parent Dignity
 
Review of 0-19 Service Immunisation Team
21st November 2022


They worked with my son to give him the vaccine without stress

Recommend
Dignity/Respect
Parent Dignity
Involvement
Information
Staff
Safe
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Cultural needs
 
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
21st November 2022


Great nurse

Suggested improvements
No

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Rating not given.
Cultural needs
Experience
 
Review of Core CAMHS
20th November 2022


Therapy and care was respectful to my daughters needs and very considered. Met with compassion, care, professional at all times. The psychotherapist was excellent, my daughter built trust and a way to communicate which is very difficult for her. Daughter building coping mechanisms and whilst very traumatic to recollect was determined to continue due to the high quality of care and communication from [name removed]. Very grateful for the support and treatment.

Suggested improvements
Whilst I appreciate the sessions are confidential and my daughter also prefers to withhold information from me, having some type of more detailed feedback would be helpful to understand if she is making progress or if more I can do to support. Top line commentary was shared which was appreciated.

2022-11-22 08:38:12
Response from Community Services - Northamptonshire Healthcare NHS Foundation Trust

Thank you for your review. I have passed your comments about detailed feedback to the service manager. Please feel free to contact the service if you feel you need more information. Best wishes, Hugh Jones, Patient experience Manager

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
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Cultural needs
Parent Dignity
 
Review of 0-19 Service Immunisation Team
19th November 2022


Nurse was really lovely and put my daughter at ease making her feel relaxed about having the nasal spray.

Recommend
Dignity/Respect
Parent Dignity
Involvement
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Safe
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Page 133 of 7451

Community Services - Northamptonshire Healthcare NHS Foundation Trust was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Short link to review Community Services - Northamptonshire Healthcare NHS Foundation Trust: http://iwgc.net/ejptl