Brook Dudley

Brook Dudley 2024-07-08 Person 4 5 0

I was treated with so much respect and the staffs were very professional . I would recommend them to anyone

No concerns

Brook Dudley 2024-07-08 Person 5 5 0

Absolutely brilliant

Nothing

Brook Dudley 2024-07-04 Person 4 5 0

Good experience, thorough, kind staff

NA

Brook Dudley 2024-07-03 Person 4 5 0

I gave my answers because they are honest about the whole experience.

I don't think you can do any better than you did.

Brook Dudley 2024-07-01 Person 5 5 0

Unfortunately I can’t remember the names of the 3 ladies, but all three were very welcoming and over all lovely. The first woman I spoke to told me she was the nurse who was looking after me, went over the questions from the forms she had to fill in. I wasn’t made to feel stupid when I didn’t understand a question - some was worded strange & it did confuse me. There was a pregnant woman and another woman who was training. They all spoke to me. I told the ladies that I wasn’t very good with injections, that I knew what they had to do to take the implant out but asked them all to talk my head off and straight away they all did telling me about their Hen-do, pregnancy and training. If I could get the nurse who did my injections to do all my future injections I would! I’ve had bad experiences with having my implants put in/taken out, but I didn’t feel a thing and it honestly didn’t even hurt. My appointment was at 11:45 at St James Medical Practice, I was seen on time.

No, service/treatment/care was fab.

Brook Dudley 2024-06-29 Person 5 5 0

Very informative. Not rushed. Friendly and knowledgeable staff.

N/A

Brook Dudley 2024-06-27 Person 5 5 0

I had the coil fitted very uncomfortable, but the nurses made me feel comfortable and talked to me through it. Very helpful and very nice nurses. The place is very clean and I felt comfortable.

Nothing

Brook Dudley 2024-06-26 Person 5 5 0

As stated

Upon ringing the two phone numbers at 8 45 am , stated time of opening on the web site, I received no answer after several times ringing each number. I did the same after 9 05 and again received no answer. I made enquiries at Russell hall hospital to confirm the site was still in use, this took some time to get done. I rang again at 9 30 and at this point received an answer immediately.

Brook Dudley 2024-06-25 Person 5 5 0

Felt very and ease and the nurse was very understanding

Nothing

Brook Dudley 2024-06-25 Person 5 5 0

I had the warmest welcome by the receptionist and was seen at the time of my appointment. All staff were so friendly and welcoming. It was a quick and painless experience and I was so impressed and happy with my care. I'd 100% recommend my friends to go to the brook in Dudley

Provide further funding so they're about to continue to provide such a wonderful service but also employ more staff now contraception isn't provided by the NHS!!