Reviews
Reviews
Treated with kindness and courtesy.
Understanding kind.
Kind, understanding calming.
Thank you for your review. We really do appreciate your time in completion. We use them to make service improvements as required.
Good courteous service at all times./nVery patient when using equipment./nAttend to all needs when required.
Thank you for your review we really appreciate your time. I would like to know if you have any suggestion on how we can improve our cultural awareness as I notice this is you lowest score. If you have an ideals we would really value your thoughts. Thank you
Well I have been here three weeks and the food was nice.
Thank you for your feedback, greatly appreciated. l will share with staff during team meetings
Thank you for your feedback. I will share it with my staff during supervision.
Excellent nursing care.
The nursing staff were very helpful and helped me to feel at ease when struggling and shown compassion. Although I felt judged by certain management at the start of my admission due to how I was doing previous admissions.
Thank you for this insightful comment. You are absolutely right that we should get to know the person afresh and not pre-judge. I have passed your comment to the ward matron for action. Best wishes, Hugh Jones, Patient Experience Manager
Great care, shown to me.
Thank you for your review. we really do appreciate your time in completion. We use them to assist with service development.
The staff were excellent. Very caring I was kept informed at all times.
Thank you for your review. I will be sure to pass on your kind words to the team.