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Berrywood Hospital
2021-05-20
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Written by a patient
Written by a patient 20th May 2021
The nursing staff were very helpful and helped me to feel at ease when struggling and shown compassion. Although I felt judged by certain management at the start of my admission due to how I was doing previous admissions.
Suggested improvements
I feel that wherever someone is admitted to a ward that staff should be open to taking the person on that admission only and be open-minded because no one knows how a person may have progressed in the space between admissions.
2nd June 2021
Response from Berrywood Hospital
Thank you for this insightful comment. You are absolutely right that we should get to know the person afresh and not pre-judge. I have passed your comment to the ward matron for action. Best wishes, Hugh Jones, Patient Experience Manager