Reviews
Reviews
The ECT treatment helped my deep depression./nThe staff helped me and supported me during treatment.
I have been treated with care and any suggestions that were made, I felt were relevant to my situation.
I felt comfortable with Jess as soon as we started my counseling. At all times she made me feel at ease and helped me through some emotional experiences. I will always be grateful for the kindness shown to me.
Thank you for your feedback. We understand that it has been hard not having face-to-face visits during Covid, and we hope to reintroduce these as a matter of routine as soon as the guidelines allow.
Welcomed at reception. Treated well by staff.
Because the nurse made everything crack, and, addressed concerns I had about dementia. I was very happy with her.
The individual approach rather than blanket rules were beneficial for C, he benefitted from being able to use the sensory room and de escalation room as well as being able to keep his phone with him. The time spent with the OT's was something that he particularly enjoyed.
The advocate worked well for him too.
Compared with where he is now everything works so much better. He still wants to talk to staff from Marina and talks about his time them.
He felt well supported when he was in crisis especially by Misodzi, Alex and Sam, he always felt that there was someone he could talk to.
There was always lots of communication with staff, there was a temporary blip when his Keyworker was off sick but this was resolved quickly and his new one, Steve as really good.
The manager, Laura was really strong and always available, she kept the team informed and involved me with decisions, she also supported me when C was being difficult and rude to me.
Thank you for taking the time to give us your feedback about your and C's experience, this is really useful in learning how our service can be improved and what really helped.
Overall Marina PICU is the best ward where my son receives the greatest care. They were instrumental in my son making a phone call to me for the first time in 81/2 years, this was immense. Staff also suggested that I reduced the amount of food and treats that I left for my son in order to help his physical health. This was massive for me, a big achievement as this feels like my only way of helping my son so I am grateful for their support with this.
Sometimes it is difficult to understand or communicate with agency or bank staff as they don't always know the issues around J and our relationship. Staff are encouraged to consider how they would want their loved ones to be treated – this was really apparent.
The team have always been great at making sure that they give me information about how my son is without breaching confidentiality, they give me the reassurance that he is being cared for.
Laura in particular has been incredibly supportive particularly with giving me guidance and help with carers groups.
Staff generally sound knowledgeable and interested in his recovery, this is encouraging as it gives me the confidence and security that this is how J is being treated - with respect and compassion.
A booklet similar to the one that patients receive for carers would be helpful so that we know key details about the ward and what people will be doing, particularly when our family aren't communicating with us.
More than one Named person to communicate with would be helpful so that there is always someone to speak to.
Some staff do not say their name when they answer the phone, it is more helpful to know the name.
Thank you, this is really positive and I know the staff would be grateful for the feedback. We have had a big push on the carers aspect and introduced two carers leads who make contact with families when their loved one is admitted. We hope that this would give an avenue where meaningful contact is made on a regular basis for updates.
Thank you for your review. You make very valid suggestions which I have passed to the ward matron for ction. Best wishes, Hugh Jones, Patient Experience Manager
That is what I feel
Thank you for taking the time to review our service, I will feed this back to the team.
I was treated very well by the staff member who onboarded me (Bianca OKERE). OKERE showed me around the ward, told me which rooms where available for which (Sporting/leisure) activities and generally made sure to answer all of my questions whilst I've been on this ward so far. I was also treated well by other members of staff including my key nurse Jenny (I was not able to recall the surnames of all members of staff unforntunately), Steven, Mark, Hannah, Innocent, Amy and of course the occupational therapists - Vicky and Steph.
Thank you for taking time to provide this feedback. The staff will pleased to hear your positive feedback. I am sorry that you feel that your personal private information was not properly protected. We take confidentiality very seriously and all staff undergo annual training relating to this. All staff are aware not to share information about individuals with other patients. All staff are also trained and expected to engage with patients and develop rapport with them, one of the key ways we do this is by getting to know them, asking questions. I am sorry that you felt that you were pressured into sharing information you did not want to. This will be discussed during supervision with staff individually and during group training days.