Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Berrywood Hospital
2021-09-24
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
24th September 2021
I was treated with compassion and care and involved in my treatment strenglth, due to me feeling physically ill. I felt very safe and that was entirely due to Jo, Alison monitoring me very carefully.
Suggested improvements
This is nothing to do with the department itslef, but as a disabled person I find the unwillingness of the site management to remove the wookden bollards to facilitate me being dropped off near the centre of neuromodulation uncaring, discriminatory. Priortising the appearence of the gardens over the dignity of the disabled person. The carers in the department offered to collect me in a wheelchair, however I and trying to maintain my dignity and self esteem and I do not want to be reduced to a wheelchair at this stage of my illness it is digrateful
2022-04-29 15:51:31
Response from Berrywood Hospital
I am really sorry about this and you make a very valid point. I am sorry for the problems we caused you. I have passed your comments to our estate management team.
2021-10-11 15:51:18
Response from Berrywood Hospital
I am sorry you had this experience. I have passed your comment to the manager for action. Best wishes, Hugh Jones, Patient Experience manager
Berrywood Hospital
2021-09-24
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
24th September 2021
Nursing staff very supportive.
Suggested improvements
Parking for disabled users is not good (quayside) parking near entrance would be prefferable.
2022-04-29 15:51:14
Response from Berrywood Hospital
Thank you for your feedback and sorry if we made things difficult for you. I have passed your comment to the estate management team.
2021-10-11 15:50:05
Response from Berrywood Hospital
I am sorry you had this experience. I have passed your comment to the manager for action. Best wishes, Hugh Jones, Patient Experience manager
Berrywood Hospital
2021-09-24
Person
5
5
0
Review of Centre for Neuromodulation - rTMS
written by
24th September 2021
Everybody is very caring and encouraging.
Berrywood Hospital
2021-09-22
Person
4
5
0
Review of Cove Ward
22nd September 2021
no
Suggested improvements
no
2021-10-13 10:52:34
Response from Berrywood Hospital
We appreciate the time you have taken to complete this feedback. We are pleased to see that you had a positive experience with us.
Berrywood Hospital
2021-09-22
Person
3
5
0
Review of Cove Ward
22nd September 2021
The staff were fair and kind
Suggested improvements
no
2021-10-13 10:48:31
Response from Berrywood Hospital
Thank you for such positive feedback, the staff will be pleased to hear that you found them to be fair and kind.
Berrywood Hospital
2021-09-22
Person
5
5
0
Review of Cove Ward
22nd September 2021
lost property
Suggested improvements
lost property
2021-10-13 10:51:33
Response from Berrywood Hospital
Thank you for taking the time to complete this feedback, we are pleased to see you rated us positively. We are sorry to hear that you lost some property. All patients are offered the opportunity to keep valuable possessions in our ward safe on admission. Your feedback will help to remind staff to offer this to all patients and encourage them to keep their bedroom doors closed.
Berrywood Hospital
2021-09-22
Person
3
5
0
Review of Cove Ward
22nd September 2021
Structured, organised, honest, fair and lots of wisdom. Nice food. Clean. Staff well trained.
Suggested improvements
Control people's anger. Talk more rather than sit in chair.
2021-10-13 10:55:00
Response from Berrywood Hospital
Thank you for taking the time to leave us this feedback and for providing your positive experience. We are sorry to see that you rated safety slightly lower. We understand the ward can be an intense environment with people experiencing a variety of emotions and sometimes this can be anger. Staff are all trained to engage with patients when they are agitated and distressed and help them to find ways to manage their emotions.
Berrywood Hospital
2021-09-22
Person
4
5
0
Review of Cove Ward
22nd September 2021
because it is my true opinion.
Suggested improvements
no
2021-10-13 10:47:16
Response from Berrywood Hospital
Thank you for taking the time to complete this feedback, we are delighted to received such positive ratings.
Berrywood Hospital
2021-09-22
Person
5
5
0
Review of Brookview Ward
22nd September 2021
My husband has been looked after with such care , almost like family. The staff are the very best of the NHS. With dementia, it is very hard to sometimes be patient, but the staff are gentle always. They always have a smile encouraging the patients to be comfortable. I cannot recommend the staff here enough. Thank you for helping me come to terms with all I have had to contend with.
Suggested improvements
no
Berrywood Hospital
2021-09-22
Person
4
5
0
Review of CAMHS Inpatients -The Burrows
22nd September 2021
The staff team are friendly, kind and understanding. They are willing to listen and take on board family input.
Suggested improvements
no
