The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,609
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-11-04
Person
5
5
0
4th November 2022
Great service / all staff very friendly and helpful !
Suggested improvements
Keep doing what you are doing !
The James Cochrane Practice
2022-11-04
Person
4
5
0
4th November 2022
Only visited for a vaccination but staff are always helpful and friendly and treatment is efficient
Suggested improvements
Computer booking in service isn’t always clear that you are in the right waiting area.
No audible signal for being called. Agree this would be annoying to have constant dings but what happens if you don’t notice your turn?
The James Cochrane Practice
2022-11-04
Person
4
5
0
4th November 2022
I always receive good care and attention from JCP. Very well looked after by everyone. Thank you.
Suggested improvements
At the moment there is nothing you could do any better. I appreciate all you and the NHS do and I hope continue to do.
The James Cochrane Practice
2022-11-04
Person
4
5
0
4th November 2022
I went to the surgery twice yesterday, first to see [name removed] at Maude Street and then to see Nurse Ingham. Both were really nice, welcoming and easy to talk to. Unfortunately, the prescription for cream that Nurse Ingham prescribed wasn't available at any of the three chemists I went to, I was told that it hadn't been available for some time and wouldn't be available for at least two weeks. I trailed back to Helme Chase and asked someone in the Pharmacy if I could get a new prescription. She passed an urgent message on to Nurse Ingham but couldn't give any assurance about when I might get the new one. I'm still waiting at noon today (the next day) and realise that I probably now won't get the prescription until Monday. Surely it must be possible for someone else to sign a new prescription under these circumstances. My prescription wasn't urgent. Would it have made any difference if it had been urgent?
Suggested improvements
To have a facility for someone else to sign a new prescription when the one originally prescribed isn't obtainable and when the person signing the first prescription is not there. A possible delay of three days really isn't good enough
The James Cochrane Practice
2022-11-04
Person
5
5
0
4th November 2022
I was able to get an appointment within a week to see the person I requested. The appointment was on time.
[name removed] was polite and listened to my concerns. He carried out an examination and discussed appropriate treatment.
Suggested improvements
No all fine.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk